The problem
Vehicle description: heavy duty trucks equipped with eaton autoshift gen ii transmission assemblies. Due to a software problem in the transmission assemblies, the transmission will select the wrong gear.
The risk
If an inappropriate gear is selected without the driver's knowledge, the vehicle will react differently than expected, possibly resulting in injury or crash.
The fix
Dealers will replace the autoshift transmissions. Eaton performed the campaign for the kenworth portion. However peterbilt will be conducting their own campaign.
Contacts
Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact paccar at 1-940-591-4000. Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth, Peterbilt dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 00V131001.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.