The problem
Vehicle description: passenger and sport utility vehicles. Due to the use of incorrect material by a supplier, the headlamp switch knob can fracture and separate from the headlamp switch.
The risk
This would cause difficulty for the driver to activate the headlamps, which could affect driver visibility, increasing the risk of a crash.
The fix
Dealers will replace the headlamp switch knob. Owner notification began april 9, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V075000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.