The problem
Vehicle description: passenger vehicles equipped with front coil springs originally sold in or currently registered in the states of connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new york, new jersey, new hampshire, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, and wisconsin, and in the district of columbia. The front coil springs were produced with poor paint quality which, after continued exposure to corrosive salt, can result in breakage of the spring.
The risk
Depending on the location of the fracture, a broken spring could move past the spring seat and contact a front tire. Some tires have deflated due to contact with a broken spring.
The fix
Dealers will notifiy customers to bring their vehicle to an authorize dealership to have a spring guard installed on both front struts to prevent tire puncture and replace any broken springs free of charge. Owner notification began september 18, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact subaru at 1-800-782-2783.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Subaru dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V216000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.