The problem
Vehicle description: passenger vehicles equipped with a three-spoke style steering wheel. During air bag deployment, it is possible that the bottom seam of the front driver's side air bag module cover (horn pad) could be torn away allowing the bottom portion of the cover to completely detach from the air bag module.
The risk
If this should occur, there is a possibility that the detached bottom portion may strike the driver causing personal injury.
The fix
Dealers will replace the driver's side air bag module. Owner notification began december 28, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact toyota at 1-800-331-4331 or lexus at 1-888-333-9376.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lexus, Toyota dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V372000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.