Mack Pump Recall 01V389000 (7,500 Vehicles)

The problem

Vehicle description: trucks equipped with e-tech engines. A condition exists on the auxiliary drive shaft of the e-tech engine that causes the loss of power steering on vehicles where the power steering pump is mounted off the front of the engine.

The risk

THIS COULD RESULT IN THE LOSS OF POWER STEERING.

The fix

Dealers will inspect the vehicles and replace the nut that holds the gear to the auxiliary drive shaft. Owner notification began march 22, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mack at 1-610-709-3011.

Contacts

Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 01V389000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Recalls	Grade
2001 Mack CH	5	C
2001 Mack CL	4	D
2001 Mack CV	6	C
2001 Mack CX	5	C
2001 Mack DMM	2	D
2001 Mack RB	3	D
2001 Mack RD	5	F

Vehicle

Complaints

Recalls

Grade

Questions

Is the 01V389000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. MACK TRUCKS, INCORPORATED's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 01V389000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 01V389000 announced?

MACK TRUCKS, INCORPORATED reported it to NHTSA on December 21, 2001. Owners are usually notified by mail within about two months.

Steering: pump Mack recall