The problem
On certain heavy duty trucks equipped with iros rear air suspensions, during assembly, four bolts and nuts holding the main support member bushing bar pins to the main support member hangers were incorrectly tightened.
The risk
The nuts could work loose or fall off allowing the bolts to fatigue and fail the connection between a main support member bushing and frame hanger. Separation of the main support member assembly from the frame mounted hanger bracket could result increasing the risk of sudden loss of control of the vehicle.
The fix
Dealers will install four new nuts and bolts and tighten to specification. Owner notification began march 15, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact international at 1-800-448-7825.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V054000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.