The problem
On certain heavy duty class 8 axle back vehicles, the telescoping steering shaft in some driving situations could bottom out and side load the steering gear input shaft whenever the adjustable steering column is adjusted to the lower position.
The risk
Over time, this condition could damage the steering gear input shaft resulting in loss of vehicle control and a vehicle crash.
The fix
Dealers will install a re-designed steering shaft, which will not bottom out during vehicle operation regardless of where the adjustable steering column is positioned. Owner notification began june 25, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volvo trucks at 1-800-528-6586.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V156000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.