The problem
On certain heavy duty class 8 trucks with volvo b-ride rear suspension, the forward and/or rear drive axle upper axle seat could break allowing the affected axle to shift out of alignment.
The risk
This condition could result in loss of axle stability, increasing the risk of a crash.
The fix
Dealers will replace the upper axle seat on both rear drive axles. Owner notification began january 14, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volvo trucks at 1-800-528-6586.
Contacts
Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 02V317000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.