The problem
This recall applies to certain passenger vehicles originally sold in or currently registered in the states of connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, wisconsin, and the district of columbia. Certain rear suspension subframe components were produced with poor paint quality which, after continued exposure to corrosive road salts for a period of several years, could result in rust-out of the component and possible breakage of the subframe.
The risk
If such breakage occurs while the vehicle is being operated, control of the vehicle could be affected, increasing the risk of a crash.
The fix
Dealers will clean and rust-proof the rear suspension subframe. Owner notification began july 14, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact subaru at 1-800-782-2783.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Subaru dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V153000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.