The problem
Aftermarket pickup truck over-the-rail bedliners manufactured for installation on 1999-2004 chevrolet silverado and gmc sierra pickup trucks. The toggle wing assembly used to attach the bedliner to the truck bed is not engaging fully in the stake pocket of the pickup truck.
The risk
The bedliner can become detached from the pickup while it is motion, possibly endangering following motorists or pedestrians.
The fix
Durakon will issue a press release in attempt to notify customers that could have purchased the defective bedliner. If you purchased either a durakon allstar of patriot overrail bedliner since august 1, 2003, for 1999 to 2004 chevrolet silverado or gmc sierra trucks, or purchased one of these pickup trucks with either brand bedliner already installed, you should return to an authorized durakon dealer so that the bedliner can be inspected and, if necessary, repaired with a newly designed toggle wing fastening system, or if required, replaced with a new bedliner free of charge. Please call the durakon hotline at 1-800-933-4200 to find the nearest authorized durakon dealer.
Contacts
This recall only pertains to aftermarket overrail bedliners and has no relation to any original equipment installed on chevrolet silverado and gmc sierra pickup trucks by general motors. Customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, GMC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04E022000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.