The problem
Certain sure-lok wheelchair tie-down securement assemblies p/n 8625-13 for use on certain school and transit buses. The sprocket teeth of the retractor assembly may be out of alignment causing the load pawl not to fully seat in the sprocket teeth.
The risk
In the event of a vehicle crash, the wheelchair may not be adequately secured possibly resulting in injuries to the seat occupant and/or other passengers.
The fix
Sure-lok will notify its customers and replace the defective part free of charge. The recall began august 16, 2004. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact sure-lok customer service at 866-787-3565.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Amtran, IC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04E058000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.