Mack Steering Recall 04V309000 (219 Vehicles)

The problem

On certain truck chassis, the steering gear mounting bolts were over-torqued at installation. The steering gear is mounted to the vehicle's frame rail with 3 bolts.

The risk

Failure of two of the three bolts could result in the loss of steering, which could result in loss of vehicle control, increasing the risk of a crash .

The fix

Dealers will inspect vehicles. New steering gear mounting bolts will be installed. The recall began october 2004. Owners should contact mack at 1-610-709-3337.

Contacts

Mack recall no. Sc0288. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V309000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2004 Mack CH	0	5	C
2004 Mack CX	0	5	C

Vehicle

Complaints

Recalls

Grade

2004 Mack CH

2004 Mack CX

Questions

Is the 04V309000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. MACK TRUCKS, INC's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 04V309000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 04V309000 announced?

MACK TRUCKS, INC reported it to NHTSA on June 25, 2004. Owners are usually notified by mail within about two months.

Steering Mack recall