The problem
On certain motor coaches equipped with zf/arens astronic shift selectors, a cell phone placed in the proximity of the shifter touch pad could cause the display to change from 'r' (reverse) to 'd' (drive) should the phone receive a call.
The risk
This interference can cause the transmission to not operate or cause improper shifting, as forward gear can be engaged from neutral only, if the vehicle has been stopped, and if the brake pedal has been depressed. If the malfunction occurs while 'r' (reverse) is being selected, the shifter may possibly change to 'd' (drive), increasing the risk of a crash.
The fix
Prevost will mail stickers and installation instructions to their owners and will also arrange to have the transmission software upgraded. The recall began on february 13, 2008. Owners may contact prevost at 1-418-831-5432.
Contacts
Prevost recall no. Sr07-10. Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 08V007000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.