The problem
Cues, inc. Is recalling certain model year 2007-2009 service vehicles built on various chassis equipped with carrier airv ceiling units, model nos. 68Rv0010ba, 68rv0012ca, and 68rv0010ea. The heater element in these assemblies may be defective which could cause the unit to create smoke or sparks.
The risk
THIS DEFECT COULD RESULT IN A FIRE.
The fix
Cues is working with carrier to remedy the affected vehicles. Repairs will be made by carrier free of charge. Please see carrier's defect report 09e-053. The safety recall began on january 5, 2010. Owners may contact carrier at 1-877-584-7059 or cues at 1-407-849-0190.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, Ford, Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 09V456000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.