The problem
General motors is recalling certain model year 2011 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, colorado, express, silverado, suburban, tahoe; and gmc canyon, sierra, savana, yukon and yukon xl vehicles. The rear axle cross pins were not properly heat treated and could fracture and become displaced within the rear axle. Should the pin shift out of position, it could create an interference condition and cause the rear axle to lock.
The risk
The driver may not be able to maintain directional control of the vehicle and a crash could occur without warning.
The fix
Dealers will install a new rear axle cross pin free of charge. The safety recall began on january 11, 2011. Owners may contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, gmc at 1-866-996-9463 and at the owner center at www.Gmownercenter.Com.
Contacts
This recall campaign is an expansion to 10v-643. Gm's safety recall no. 10426A. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cadillac, Chevrolet, GMC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 11V007000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.