The problem
Motor coach industries, inc (mci) is recalling certain model year 2012 d4505, d4500, and d4000istv motor coaches, equipped with a sedan style entrance door and an actia multiplex system. Thirty minutes after the park brake is set and the ignition is turned off, the entrance door will close without warning.
The risk
The entrance door will close without warning, increasing the risk of personal injury to people entering or exiting the bus.
The fix
Mci will notify owners, and remedy the affected coaches by reprogramming the multiplex system, free of charge. The recall began on april 11, 2012. Owners may contact mci at 1-800-241-2947.
Contacts
Mci recall campaign number 384. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mci dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V086000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.