The problem
Crossroads RV (Crossroads) is recalling certain model year 2013 Redwood, Rushmore, and Elevation trailers manufactured January 17, 2013, through February 19, 2013. The trailers are equipped with power converters that supply A/C power. These converters have internal components that may short circuit.
The risk
A short circuit may lead to a vehicle fire.
The fix
Crossroads will notify owners, and dealers will replace the affected internal components, free of charge. The recall began on March 21, 2013. Customers may contact Crossroads customer service at 1-855-226-7496 or by email at [email protected].
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Crossroads dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V090000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.