The problem
EverGreen Recreational Vehicles, LLC (EverGreen) is recalling certain model year 2013 Ever-Lite, Ever-Lite Select, i-Go, and Ascend travel trailers manufactured February 17, 2012, through October 30, 2012 and equipped with Fastec-brand door locks. In the affected trailers, it may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk
If the deadbolt jams, the interior side of the door lock may also jam. A person inside the travel trailer at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
The fix
EverGreen will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on March 3, 2014. Owners may contact EverGreen at 1-574-825-4298 or Fastec at 1-800-837-2505.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Evergreen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V003000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.