The problem
Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2017 Freightliner Custom Chassis (FCCC) S2 bus chassis manufactured November 25, 2015, through April 27, 2016. The brake transmission shift interlock feature may be inoperable making it possible to shift into a drive gear without first pressing the brake pedal.
The risk
This condition can result in the vehicle moving unintentionally or rolling away, increasing the risk of injury or a crash.
The fix
DTNA will notify owners, and dealers will update the vehicle's software, free of charge. The recall began on November 30, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-726.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Fccc dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V707000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.