The problem
Spartan Motors USA (Spartan) is recalling certain 2011-2017 Gladiator, 2016-2017 MetroStar, 2012-2018 K2, 2011-2018 K3, 2017-2018 K4, and 2011-2017 MM vehicles. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.
The risk
A separated ball joint can cause a loss of steering control, increasing the risk of a crash.
The fix
Spartan will notify owners, and dealers will remove, clean, apply thread locker, and reinstall the properly torqued ball joint, free of charge. The recall began on March 24, 2017. Owners may contact Spartan customer service at 1-800-543-4277. Spartan's number for this recall is 17004.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V160000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.