Mci Manifold / Header / Muffler / Tail Pipe Recall 18V309000

The problem

Motor Coach Industries (MCI) is recalling certain 2011-2016 D4500, D4505, D4000, D4005, and D4000 ISTV motor coaches equipped with ISX engines. Due to vibrations, the exhaust bellow pipes develop a hole.

The risk

If the pipe develops a hole, during a regeneration cycle, hot exhaust gases may leak out, increasing the risk of a fire.

The fix

MCI will notify owners, and dealers will replace the bellows pipe assembly with an improved part, free of charge. The recall began July 10, 2018. Owners may contact MCI customer service at 1-800-241-2947.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Mci dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V309000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Recalls	Grade
2012 Mci D4000	7	D
2013 Mci D4000	2	A
2014 Mci D4000	4	C
2015 Mci D4000	5	C
2016 Mci D4000	3	B
2012 Mci D4000ISTV	6	F
2013 Mci D4000ISTV	4	D
2014 Mci D4000ISTV	5	F
2015 Mci D4000ISTV	3	D
2012 Mci D4005	7	D
2013 Mci D4005	5	C
2014 Mci D4005	5	C
2015 Mci D4005	6	D
2016 Mci D4005	4	C
2011 Mci D4500	9	C
2012 Mci D4500	7	C
2013 Mci D4500	5	B
2014 Mci D4500	8	C
2015 Mci D4500	9	C
2016 Mci D4500	5	B
2011 Mci D4505	8	C
2012 Mci D4505	8	C
2013 Mci D4505	6	C
2014 Mci D4505	7	C
2015 Mci D4505	8	C

Vehicle

Complaints

Recalls

Grade

Questions

Is the 18V309000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Motor Coach Industries's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 18V309000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 18V309000 announced?

Motor Coach Industries reported it to NHTSA on May 13, 2018. Owners are usually notified by mail within about two months.

Engine and engine cooling: manifold / header / muffler / tail pipe Mci recall