The problem
Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2020 VNL and VNX vehicles configured as 740 and 760 sleeper models. The sleeper bunk window may detach and fall from the vehicle.
The risk
If a window detaches from the vehicle, it may strike another vehicle or pedestrian, increasing the risk of a crash or injury.
The fix
Volvo Trucks has notified owners, and dealers will replace the window hinge, free of charge. Owners were notified of the recall on April 8, 2019 and will be sent a second notice when the remedy parts are available. The recall began August 21, 2019. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks' number for this recall is RVXX1902.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V208000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.