Structure: escape / egress / exit Glaval Bus recall

The problem

Forest River, Inc. (Forest River) is recalling certain 2011-2017 Glaval Universal transit buses, models US50225, US50225C, US50226, US50226C, and US80227C. The buses are missing one egress window on the curbside and roadside of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

The risk

In the event of an emergency necessitating escape from the vehicle, the lack of egress windows may trap occupants inside, increasing their risk of injury.

The fix

Forest River will notify owners, and dealers will install one additional egress window on each the curbside and roadside of the vehicle, free of charge. The recall began on June 24, 2019. Owners may contact Forest River customer service at 1-800-348-7440. Forest River's number for this recall is 05-1029.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
2. Call a dealer. Any authorized Glaval Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V427000.
3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.