The problem
Volvo Trucks North America (Volvo Trucks) is recalling certain 2020 VNL and VNR vehicles equipped with HD94 Sheppard gear variants. The steering gear mounting fasteners may be insufficiently tightened, allowing the steering gear to loosen.
The risk
A loose steering gear can cause a loss of vehicle control, increasing the risk of a crash.
The fix
Volvo Trucks will notify owners, and dealers will inspect and re-torque the steering gear to a higher value. Additionally, the steering gear will be replaced, as necessary, free of charge. The recall began November 14, 2019. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks' number for this recall is RVXX1906.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V756000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.