The problem
Volvo Trucks North America (Volvo Trucks) is recalling certain 2020 VNL vehicles. The window hinge and mounting hardware are insufficient to hold the window in place if the truck is driven with the sleeper bunk windows open.
The risk
If a window detaches from the vehicle, it may strike another vehicle or pedestrian, increasing the risk of a crash or injury.
The fix
Volvo Trucks has notified owners, and dealers will replace the window hinge, free of charge. The recall began October 29, 2020. Owners may contact Volvo Trucks customer service at 1-800-458-1552. Volvo Trucks' number for this recall is RVXX2005.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 20V613000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.