Mack Steering Recall 21V293000 (272 Vehicles)

The problem

Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 LR vehicles. The steering transfer case may have an insufficient amount of oil.

The risk

The internal bearings may fail without sufficient lubrication, causing steering lock-up and increasing the risk of a crash.

The fix

Dealers will replace the transfer case, free of charge. Owner notifications letters were mailed on May 12, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0424.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V293000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2019 Mack LR	1	2	D
2020 Mack LR	0	1	C

Vehicle

Complaints

Recalls

Grade

2019 Mack LR

2020 Mack LR

Questions

Is the 21V293000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Mack Trucks's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 21V293000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 21V293000 announced?

Mack Trucks reported it to NHTSA on April 26, 2021. Owners are usually notified by mail within about two months.

Steering Mack recall