The problem
Ferrara Fire Apparatus, Inc. (Ferrara) is recalling one 2020 Igniter emergency vehicle equipped with a Weldon V-Mux Vista IV Standard Liquid Crystal Display (LCD) used for controlling emergency vehicle lighting and HVAC functions. The display may experience low voltage spikes, and cause the LCD to lock up or become nonfunctional, due to varying electrical installations.
The risk
A locked up or non-functional LCD can delay emergency efforts, which can increase the risk of injury.
The fix
Ferrara will replace the display, free of charge. Owners may contact Ferrara's customer service at 1-225-567-7100.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ferrara dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V640000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.