The problem
Pierce Manufacturing (Pierce) is recalling one 2021 Arrow XT firetruck equipped with a Cummins generator set. The lifting cables may be improperly crimped.
The risk
An improperly crimped cable may come out of place during a lifting operation, possibly causing the generator set to fall, increasing the risk of injury.
The fix
Cummins will inspect the lifting cable, and either replace the cable or install a warning label, free of charge. Owner notification letters were mailed on October 8, 2021. Owners may contact Pierce's customer service at 1-888-974-3723.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V116000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.