The problem
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar.
The risk
An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
The fix
Dealers will replace the torsion bar linkage and correct the position of the shim, free of charge. Owner notification letters were mailed September 29, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-131.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Entegra, Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V663000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.