The problem
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 FCCC MT50e vans. An insufficient connection in the battery pack may cause the battery management system to shut down unexpectedly.
The risk
An unexpected shut down can result in a sudden loss of drive power, increasing the risk of a crash.
The fix
Dealers will replace the battery packs, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-960.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Fccc dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V877000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.