The problem
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2006-2007 LFS transit buses. The buses may have been built with an incorrect number of emergency exits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
An insufficient number of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
The fix
Nova Bus will replace some windows with emergency exit windows, free of charge. This is a Phased campaign. Phase 1 will include 1 bus. Nova Bus will notify owners on or about 12/12/2025. Phase 2 will include 1 bus. Nova Bus will notify owners on or about 2/16/2026. Owner notification letters were mailed December 12, 2025. Owners may contact Nova Bus customer service at 866-870-2046. Nova Bus's number for this recall is CR5772.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 25V101000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.