The problem
An item worn by a child, such as a long drawstring, sash, or backpack/bookbag accessory, can become caught on the fateners that secure the handrail support to the handrail.
The risk
If an item worn by a child were to catch on this area, and the driver were to close the door and put the vehicle in motion, this can result in serious injury or death.
The fix
The existing 1" bolts that secure the handrail support will be replaced with 1/2" bolts.
Contacts
Owner notification: owner notification is expected to begin during Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact thomas built at 1-910-889-4871. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V164000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.