The problem
The headrest guide bracket was improperly welded to the seat back frame on the passenger side seat back assemblies only.
The risk
The headrest support bracket can break, increasing the risk of personal injury.
The fix
Dealers will replace the passenger seat back assembly with a new assembly.
Contacts
Owner notification: owner notification began july 31, 1997. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-853-1403. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chrysler, Dodge, Eagle dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V081002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.