The problem
Vehicle description: passenger vehicles. Road grit and gravel associated with winter road conditions can penetrate the rubber of the lower front spring mounts and accumulate in the mounts causing notches or pits to develop. These notches can develop cracks resulting in breakage of a bottom coil of the spring.
The risk
The vehicle's ride height could be affected causing noise while the vehicle is driven. The vehicle's dynamic stability can be affected reducing the driver's ability to maintain control of the vehicle.
The fix
Dealers will replace both front springs and lower spring mounts.
Contacts
Owner notification is expected to begin by the end of october 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact bmw at 1-800-831-1117. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V140000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.