The problem
Vehicle description: passenger vehicles. If the driver or front passenger safety belt is pulled out much faster than normal, a number of time, the lock-up feature of the retractor will not work properly.
The risk
In a rapid deceleration or vehicle crash, the occupant would not be properly restrained increasing the risk of personal injury.
The fix
Dealers will replace the driver and front passenger safety belt retractor.
Contacts
Owner notification began during september 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact saturn at 1-800-553-6000 (prompt 3). Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Saturn dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V161000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.