2004 Viking Legend Problems, complaints & recalls

Tl* the contact owns a 2004 viking legend. While parked the contact attempted to raise the top of the camper, but it would not open. The vehicle was taken to a dealer for diagnostics. The technicians repowered the electrical system. After the repair, the failure continued. The vehicle had not been repaired. The vin was not available. The approximate failure mileage was unknown.

While raising the roof of the pop-up camper, the lift cable broke and the roof fell. Fortunately no one was injured. I found a recall on my model and year for installing a safety brake to prevent the roof from falling if the cable breaks (recall - campaign #05v364000). The company responsible for the recall says my camper is not included in the recall. Since the roof fell when the lift system failed I am not sure why I cannot have my camper fixed. I cannot get a description from them explaining it to me.

Dt: the caller said she took vehicle to dealer for recall repairs on the roof and pillars. The dealer had the vehicle for over a month and was having trouble getting the parts from the manufacturer. The manufacturer said they do not have the remedy for the recall yet. She did not know when she will get vehicle back. Vehicle was not located on list. It is a 2004 viking legend.*Ak *nm