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1998-2023 · 26 model years

Western Star 4900 Problems by year

Owners have filed 17 complaints about the Western Star 4900 across 26 model years, and it has 84 recalls. The 2019 has the most complaints once its age is allowed for (1), while 1998, 2002 have far fewer than a typical year. The most reported problem area is the wheels & tires, followed by the body, doors & structure.

Most complaints for its age20191 complaint · 15 recallsSee the 2019
Complaints
17
Recalls
84
Crashes
3
Fires
1
Injuries
3
Deaths
2

4900 complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
20230400-C
20220700-C
20210900-C
20201800SuspensionC
201911500BrakesD
201801600-D
201701600-C
201601000-C
201511400Body, doors & structureC
201431110Body, doors & structureC
20130800-B
20121801Fuel systemB
201111400Body, doors & structureC
201001400-C
200911600Visibility & wipersD
200801700-D
200701400-C
200611000Visibility & wipersC
20052700Transmission & drivetrainB
20040500-A
20030200-A
20021210Wheels & tiresA
20012310AirbagsC
20000300-A
19990200-A
19982200Wheels & tiresA

Most common 4900 problems

Western Star 4900 recalls 84

Latest 4900 complaints

2014 Western Star 4900Equipment & accessories

Hi I had a trailer hitch failure yesterday causing the trailer to disconnect from the tow vehicle. The failure occurred at a faulty weld on the receiver hitch. The receiver hitch is a Angcosy one position hook mount 20,000 lb. 9" length model. Where the receiver tube is welded to the hitch mounting plate the weld failed causing the trailer to seperate from the tow vehicle. Upon examining the failed weld you could see there was no weld penetrating the hitch plate itself. Luckily I was moving the trailer on my...

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property at a speed of 3 MPH, so no real damage done. I use this hitch for towing woodchippers and other car type trailers down the highway. If this would have occurred at highway speeds with the trailer becoming disconnected from the tow vehicle the results could have been life threatening. The hitch in question was in like new condition and only used 4-5 times. I bought the hitch thru Amazon and have notified them of the problem the faulty receiver hitch posses.

Filed Incident Trailer hitchesNHTSA 11632009
2002 Western Star 4900Wheels & tiresCrash1 injury

I was driving my dump truck on highway 99 in Washington county, North Carolina carrying a load of milling when the front driver side tire blew out causing me to lose control and end up in a deep ditch on the opposite side of the road. Luckily there was know one traveling in that direction. My dump truck was totaled.

Filed Incident TiresNHTSA 11464732
2020 Western Star 4900Suspension

Center pin in front leaf springs is not long enough to enter hole in front axle which, keeps them from moving side to side and front to rear. This caused axle to move front and back egg shaping the spacers and causing u bolts to loosen. This could have been catastrophic if it had not been caught by mechanic after I noticed something not being right. The front axle could have folded under the weight of the truck had I had to apply the brakes hard to stop which could have caused a terrible accident. This has kept me...

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in the shop for over a week. Now I have a huge bill and a truck note to pay because of negligence on behalf of western star trucks.There are other trucks that have experienced this same problem and no cure found from western star not to mention how many truck are on the highway right now with the same issue like a ticking time bomb. They have denied responsibility for this but, the truck came from their factory this way and the new springs had the the same size center pin so, the mechanic had to find longer center pins that would actually go down into the axle. I have some pictures and crows truck center in Memphis did the work and we have kept all of the old parts. The mechanic notated his findings on the invoice.

Filed Incident Suspension · Unknown or otherNHTSA 11418380
2019 Western Star 4900Brakes

Tl* the contact owns a 2019 western star 4900sb. While the vehicle was stopped on an incline and attempting to set the parking/emergency brake, the driver had to remove his foot from the brake pedal. As a result, the vehicle rolled backwards. The contact indicated that the only way to activate the parking/emergency brake was to remove his foot from the brake pedal. The vehicle was taken to freightliner northwest (13232 case rd sw, oympia, wa), but the cause of the failure was not determined. The manufacturer was notified of the failure and did not assist. The failure mileage was 600.

Filed Incident Parking brake · Service brakesNHTSA 11197338
2011 Western Star 4900Body, doors & structureFuel system

Tl* the contact owns a 2011 western star 4900 truck. The contact stated that the cabin design was defective and caused regen fumes to penetrate inside the truck. The contact suffered headaches, nausea, eye irritation, and dis-orientation while driving due to the fumes. The manufacturer was notified. The vin and failure mileage were not available.

Filed Incident Structure · Fuel / propulsion systemNHTSA 10862751
2012 Western Star 4900Fuel systemFire

Tl* the contact owns a 2012 western star 4900. While driving various speeds, the fuel line cracked and began leaking fuel. The contact stated that the failure resulted in the vehicle catching fire. The fire department extinguished the fire. A fire report was filed. There were no injuries. The manufacturer was made aware of the failure. The failure mileage was 280,471.

Filed Incident Fuel / propulsion systemNHTSA 10820500

Questions about the Western Star 4900

Which Western Star 4900 years have the most problems?

By the number of complaints owners filed with NHTSA: 2014 (3), 1998 (2), 2001 (2). Allowing for how long each has been on the road, the 2019 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

Which Western Star 4900 years have the fewest complaints?

Among model years that have been on the road for at least three years, 1999, 2003, 1998 have the best Safety Index - the fewest complaints, crashes and recalls for their age compared with other 4900 years. Always check the exact vehicle's recalls by VIN before you buy.

What are the most common Western Star 4900 problems?

Across every model year, owners report problems with the wheels & tires (6), body, doors & structure (4), visibility & wipers (3) most often.

How many recalls does the Western Star 4900 have?

NHTSA lists 84 recalls across all Western Star 4900 model years. Each year's page lists the recalls for that year; check your own vehicle by VIN at nhtsa.gov/recalls to see whether the repair has been done.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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