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Vehicle safety record

2004 Workhorse W21 Problems, complaints & recalls

No owner complaints about the 2004 Workhorse W21 have been filed with NHTSA. It is covered by 1 recall, the latest in April 2009 for the service brakes, hydraulic.

NHTSA data checked

CAbout as many problems as a typical W21 year, for its age

Complaints
0
Recalls
1
Crashes
0
Fires
0
Injuries
0
Deaths
0

2004 Workhorse W21 recalls 1

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Service brakes

09V11000048,876 vehicles affected

The problem
Navistar is recalling certain model year my 2001-2008 workhorse w20, w21 and w22 chassis and certain model year 2009 through 2011 monaco rv admiral, arista, monarch, and riptide recreational vehicles equipped with axles that include bosch zops or zoht pin slide hydraulic disc brakes. When combined with occasional or seasonal vehicle operation may experience calipers sticking in the applied position. This can result in abnormal heat generation at the wheel end causing brake drag. The driver would normally have warning of the brake drag if undetected by the driver.
The risk
The temperature increase at the wheel end can eventually lead to soft pedal conditions due to brake fluid boil, and possible extended stopping distance increasing the risk of a crash.
The fix
Workhorse dealers will replace all four bosch brake caliper assemblies free of charge. The safety recall began on september 16, 2010. Owners may contact workhorse at 1-877-246-7731.

What owners say

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No complaints about the 2004 Workhorse W21 yet

No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.

Workhorse W21: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
20080100-C
20070100-C
20061101BrakesD
20051100BrakesD
20040100-C
20030100-C
20020100-C
20011100BrakesD
All W21 years

2004 Workhorse W21 vs rivals

VehicleComplaintsRecallsCrashesGrade
2004 Workhorse W21010C
2004 Workhorse W229220FCompare
2004 Workhorse Chassis3410-Compare
2004 Workhorse W20720CCompare
2004 Workhorse P32210CCompare

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2004 Workhorse W21

Does the 2004 Workhorse W21 have any recalls?

Yes - NHTSA lists 1 recall for the 2004 Workhorse W21: service brakes, hydraulic (April 2009). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

How many complaints has the 2004 Workhorse W21 had?

None have been filed with NHTSA so far.

Is the 2004 Workhorse W21 a reliable vehicle?

Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Workhorse W21 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Workhorse W21 years have the most complaints?
What should I do if my 2004 Workhorse W21 has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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