- The problem
- Zero Motorcycles Inc. (Zero) is recalling certain 2018 S ZF13.0, S ZF7.2, SR ZF14.4, DS ZF13.0, DSR ZF14.4, FX ZF7.2, and FXS ZF7.2 motorcycles. The information on the Vehicle Emission Control Information (VECI) Label may indicate the wrong model year. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- The risk
- If the affected 2018 motorcycles are ever subject to a recall, the owner may not realize the safety risk because of the misstated model year.
- The fix
- Zero will notify owners, and dealers will replace the incorrect label with a corrected label, free of charge. The recall is expected to begin in December 2017. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-017-380.
Vehicle safety record
2018 Zero DSR Problems, complaints & recalls
Owners have filed 2 complaints about the 2018 Zero DSR with NHTSA, most often about the electrical system (2) and the engine & cooling (1). It is covered by 1 recall, the latest in November 2017 for the labels.
NHTSA data checked
- Complaints
- 2
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2018 Zero DSR problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2018 Zero DSR recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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2 complaints about the 2018 Zero DSR
Newest first, as filed with NHTSA by owners.
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
After about 30km ride from my workplace to home, while I'm already in the parking lot and going low speed (about 10km/h) I started to hear unusual knocking sound from the electric motor area. Then , when I tried to walk the motorcycle reverse into my parking lot (as I usually do ),the rear wheel got stuck. By visual inspection I found that screw that holds the motor pulley is unscrewed and pushing against chassis , causing drivetrain to stuck. After that I manually pushed the motorcycle forward and the seizing...
Read the full complaint
released. But , after all the motor doesn't spinning now at all , just making weird sound . Now my motorcycle is completely out of order and no drivable. And the absolutely worst thing , that I bought this motorcycle in israel, where I am living . And there is no one in israel who can help with my problem , because zero motorcycles called back their license from only dealer in israel and didn't started working with anyone else. It seems that zero motorcycles company failed to comply guarantee agreements with customers in israel, therefore I'm asking for your help. Thank you.
2018 Zero DSR vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2018 Zero DSR | 2 | 1 | - | |
| 2018 Zero S | 1 | 1 | C | Compare |
| 2018 Zero SR | 1 | 1 | B | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2018 Zero DSR
Does the 2018 Zero DSR have any recalls?
Yes - NHTSA lists 1 recall for the 2018 Zero DSR: labels (November 2017). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2018 Zero DSR?
By the complaints owners filed with NHTSA, the most common problem areas are the electrical system (2), engine & cooling (1), fuel system (1).
How many complaints has the 2018 Zero DSR had?
2 complaints have been filed with NHTSA, the first on June 19, 2019 and the latest on June 4, 2022. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
What should I do if my 2018 Zero DSR has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data