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2017 Cadillac CT6 Problems, complaints & recalls

Owners have filed 26 complaints about the 2017 Cadillac CT6 with NHTSA, most often about the transmission & drivetrain (17) and the electrical system (5). It is covered by 2 recalls, the latest in September 2021 for the exterior lighting. For comparison, the 2016 has 11 and the 2018 has 12.

NHTSA data checked

CAbout as many problems as a typical CT6 year, for its age

#160 most complained-about 2017 vehicle

Complaints
26
Recalls
2
Crashes
0
Fires
0
Injuries
0
Deaths
0

Most common 2017 Cadillac CT6 problems

Share of all 26 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2017 Cadillac CT6 recalls 2

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Exterior lighting

21V759000181 vehicles affected

The problem
General Motors, LLC (GM) is recalling certain 2016-2017 Cadillac CT6 vehicles. The Park/Position lights may be excessively bright. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
The excessive brightness may affect the vision of other drivers, increasing the risk of a crash.
The fix
Dealers will install right and left side in-line headlight jumper harnesses, free of charge. Owner notification letters were mailed November 3, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N162016079.

Seats: mid / rear assembly

18V43700022,043 vehicles affected

The problem
General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CT6 vehicles. The inboard child seat anchorage bars may have had excess structural adhesive applied during assembly, which can interfere with the installation of a child seat. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
The risk
If the child seat cannot be attached correctly to the anchorage bar, there is an increased the risk of injury.
The fix
GM will notify owners, and dealers will inspect, remove any excess adhesive, and apply anti-corrosion primer to the inboard child seat anchorage bars, free of charge. The recall began August 3, 2018. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 18228.

What owners say

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26 complaints about the 2017 Cadillac CT6

Newest first, as filed with NHTSA by owners. Page 1 of 2.

SuspensionTransmission & drivetrainWheels & tires

UNKNOWN, The transmission slips,it wont drive now and my wheel barrings nearly snapped

Filed Incident Suspension · Power train · WheelsNHTSA 11738945
Transmission & drivetrainAcceleration & cruise control

The vehicle experiences harsh shifting, surging, and jerking forward during normal driving conditions. The behavior has occurred repeatedly over several years and has been confirmed by the dealership. Multiple repair attempts, including transmission-related work, have not resolved the issue. The vehicle has surged forward unexpectedly, creating near-miss accident situations. I no longer feel the vehicle is safe to operate.

Filed Incident Power train · Vehicle speed controlNHTSA 11714281
Fuel system

My CT6 had a default engine light on,.Dealer reports broken EVAP line.Car has never been in an accident or damaged.Upon inquiry dealer reports no issues known to them with this problem.However ,this same vehicle had transmission issue when purchased new and the dealer stated same findings.Then recall was issued and transmission was repaired for a known problem and repaired under a recall notice.My concern is this may be similar situation with the fuel EVAP system.The vehicle is my primary car and a fuel vapor leak...

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is a grave concern to me and I believe posses a risk, especially as the replacement parts are unavailable at this time.I have filed an inquiry with Cadillac/Gm #82543696 Steven Maffei(AI inquiry reveals known and past problems with Cadillac EVAP systems)

Filed Incident Fuel / propulsion systemNHTSA 11700820
Acceleration & cruise control

My vehicles transmission has a buzzing noise coming from the transmission oil pan and a gear shifting problem I took vehicle to Cadillac dealer whom can't find the issue they changed the oil pan and the transmission lines . My vehicle is a 2017 Cadillac ct6 with 72027 miles . I've been to 4 Cadillac certified dealers and none can locate to problem . Thank you . Also I would like to add that Cadillac open road In New Jersey has taken off my splash guards and would not return them . I have a video of the manager claiming the car doesn't come with guards and another stating the job he did not require him to remove splash guard but that is not true .

Filed Incident Vehicle speed controlNHTSA 11655564
Electrical systemBody, doors & structure

Water is getting into my trunk where the amp is and now my radio does not work only the back up camera. I cannot control the AC or turn on the air conditioner. Or is that how I would like it to blow

Filed Incident Electrical system · StructureNHTSA 11649426
Transmission & drivetrainElectrical systemDriver assistance

These vehicles have an issue tbat GM is aware of, with their 8 speed automatic transmissions which are used in multiple GM vehicles and these cause safety issues because for instance my vehicle switches gears randomly almost causing a wreck, and shuttering, and even slipping and when this happens the cars traction control light is engaged shutting it off, active steering is also shut off due to these on going issues. Im in a cadillac group and hundreds of us have similar issues.

Filed Incident Power train · Electrical system · Forward collision avoidanceNHTSA 11626548
Transmission & drivetrainBrakes

Transmission - Jerks and studders (hesitation) in the course of normal driving. Brakes - Makes a squealing noise which has gotten louder over time.

Filed Incident Power train · Service brakesNHTSA 11595865
Transmission & drivetrain

The car is equipped with an 8-Speed Automatic Transmission which is frequently very hard shifting from 1st to 2nd gear. The car has been to my local Cadillac Dealer twice for this problem; they reply this is a know problem, and a normal condition, but the problem is getting worse. I'm concerned for the future and afraid of an accident because of a transmission failure.

Filed Incident Power trainNHTSA 11532575
Wheels & tires

SIDEWALL CRACKING ISSUE WITH ALL FOR TIRES - PIRELLI P ZERO NERO 245/40/R20 While traveling out of town (Dallas to San Antonio) we experienced some tire issues which led to us needing to replace all 4 tires. Several weeks prior, we began to noticed a very slight loss of tire pressure and had the tires checked twice for any objects or other damage - Nothing found. We also had the tires rotated to trouble shoot and rule out any issues with sensors - none. Both times, the service shops did not mention or...

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recognize any tire damage or issues. During our 5 hour drive to San Antonio, we started to see tire pressure issues again along with a noticeable sound from the tires. With this concern, we took vehicle to Firestone for diagnosis and to our surprise they found severe damage and cracks to the side walls of the tires. Firestone confirmed the tire damage was not safe to drive on and due to the location of the damages, we would need to replace all 4 tires. We were shocked to see such severe cracking damage and were at a loss for how this could occur. The tires were in very good condition and still had significant tire tread with even wear. After some research we discovered that this type of side wall tire cracking has been know to happen and even Pirelli has recalled tires for this issue. We did not see a specific recall to this size tire but did find that Pirelli had another recall on tires made in 2016 saying "THE PROBLEM WAS CAUSED BY A PRODUCTION ERROR (INCORRECT CARCASS COMPONENT), AND THE TIRES MAY SHOW SURFACE CRACKING IN THE LOWER SIDEWALL OF THE TIRE...". Please review this claim and confirm receipt. We are hoping to get some kind of reimbursement for the damages that we believe are a result of faulty or defective tires - this is what the Firestone technician also stated on video recording (I can provide video if needed). Thanks in advance for your consideration [[redacted]] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Filed Incident TiresNHTSA 11530777
Transmission & drivetrain

I was driving the vehicle heading to the interstate, and my speed was about 15 MPH, as I merge onto the highway and accelerated I felt the transmission shudder, and lag with a humming noise. It felt like the transmission mission was slipping and shaking with no acceleration power. I had to keep hitting the gas pedal to try and make the transmission engage. Very Dangerous! The transmission would also throw you back and jerk when accelerating violently. The transmission lunges forward and jerks into gears when starting from 0 mph.

Filed Incident Power trainNHTSA 11488586
Transmission & drivetrain

While driving the vehicle with auto stop engaged, the auto stop was malfunctioning. When I get to a red light or stop sign vehicle would engage auto stop, once I let my feet off the gas pedal and accelerate, the vehicle would jerk out of gear then slip /drag then engage with a loud hit as if someone rear-ended me. The problem was duplicated and confirmed by the dealership. There has been no outside inspection other than the dealership. No warning lights messages prior to failure. In addition, the Auto-stop working with a week of this complaint shortly therafter.

Filed Incident Power trainNHTSA 11488585
Transmission & drivetrainElectrical system

The contact owns a 2017 Cadillac CT6. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where they initially changed the transmission fluid and reprogrammed the transmission module; however, the failure persisted. The contact returned the vehicle to the dealer and she was informed that the torque converter was defective; but that the cost to replace the transmission was...

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expensive. She was advised to bring the vehicle back to dealer each time the hesitation occurred to have the transmission fluid replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 14,000.

Filed Incident Power train · Electrical systemNHTSA 11458017
Steering

Steering rack bound up and became extremely difficult to move, causing vehicle to leave roadway. Power assist failed and manual mode would not allow steering to left making it nearly impossible to control direction of vehicle.

Filed Incident SteeringNHTSA 11422881
Transmission & drivetrain

My 2017 cadillac ct6 3.0 Tt premium luxury has had this issue since I purchased it. Dealership state that this is normal and I should live with it. If I knew this before I purchase this $98,000 vehicle I would have gone mercedes-benz. The issues with the 8-speed 8l90 gm transmission are two-fold. First, the transmission shudders frequently. Secondly, the shifts are very harsh between first to second, and then second down to first, especially when accelerating and the transmission is upshifting or decelerating...

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and the transmission is downshifting. These conditions are most commonly observed under light and medium throttle applications, and as often during full throttle applications. I have had the tsb 18-na-335 done and issues still remaiins.

Filed Incident Power trainNHTSA 11405442
Electrical systemBrakes

When you pt in the reverve the out side mirrors did not tilted , and some time the parking break light on

Filed Incident Electrical system · Unknown or other · Service brakesNHTSA 11396532
Visibility & wipers

Tl* the contact owns a 2017 cadillac ct6. The contact stated that while driving approximately 67 mph, the sun roof exploded without impact. The vehicle was taken to hill cadillac located at 3964 west chester pike, newtown square, pa 19073, where the technician took pictures to send to the manufacturer. The contact was informed that the warranty had expired. The contact was not given a callback. The manufacturer was contacted and the contact was transferred to a non-working number. The vehicle was not repaired. The failure mileage was approximately 114,000.

Filed Incident VisibilityNHTSA 11339080
Transmission & drivetrainEngine & cooling

When auto stop is engage taking your foot off the brake pedal from a complete stop when the engine starts back up it has a harsh jerk sometimes, it feels as though someone has hit you from the rear. This been going on for three years the car has been in service twice for this problem the service technician cannot duplicate it. *Tr

Filed Incident Power train · EngineNHTSA 11328598
Transmission & drivetrainEngine & cooling

On more than three occasions, this vehicle has lost substantial or all propulsion due to engineering design defects with the gas/hybrid electric transmission system. All but one of these situations occurred on a high speed freeway causing potentially life threatening conditions when the vehicle substantially slowed or stopped. This is a known issue as is evidenced by other owners of this vehicle reporting the same issue and the manufacturer failing to have a viable permanent remedy. As of today's date, 3/4/2020, the vehicle has been in the shop for the past 62 of 92 days and is still awaiting repairs. This first occurred when the vehicle had less than 10,000 miles.

Filed Incident Power train · EngineNHTSA 11316043
Transmission & drivetrain

Tl* the contact owns a 2017 cadillac ct6. When the vehicle was started, it lurched forward without warning. The failure occurred intermittently. The vehicle was taken to gold coast cadillac (732-709-2168, located at 2123 state route 35, oakhurst, nj 07755), but the cause of the failure could not be determined. The manufacturer was made aware of the failure and referred the contact back to the same dealer. The dealer provided a technical service bulletin (document id number: 4605342 - 16-na-361: information on...

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transmission harsh 1-2 shift upon first startup/shift of the day under light throttle (jul. 21, 2017)). The contact was informed that there was no remedy for the failure. The vehicle was not repaired. The failure mileage was approximately 1,700. *Ln*jb *js *bf consumer stated vehicle lurched forward again on 12/18/19. Car was taken in for service on 10/2019.*Jb

Filed Incident Power trainNHTSA 11270009
Transmission & drivetrain

I purchased the used 2017 cadillac ct6 in march 2019 with 24,192 miles. It was a certified pre -owned car by the dealer. Additionally I purchased a cpo protection plus protection plan with the car. I am experiencing problems with the transmission. During acceleration and decelerating the car feels a hesitation followed by a significant shake, shudder, jerk, clunk or hard shift. The auto start stop feature is not working correctly. When you come to a light the engine will turn off and when it restarts it will...

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jerk into gear so violent that it feels as though the vehicle has been hit from behind. Additionally at 35, 45, and 55 miles pre hour the vehicle makes a whining noise either from the transmission or differential. I have had the car in for repairs four times at the dealership with no success on correcting the problems.

Filed Incident Power trainNHTSA 11255505
Transmission & drivetrain

Hard shifts in low speeds, intense vibration , shudder throughout driving speed. Cadillac dealer said it is torgue converter issue, car transmission needs to be fluid exchanged for $800.

Filed Incident Power trainNHTSA 11246532
Body, doors & structureVisibility & wipers

Tl* the contact owns a 2017 cadillac ct6. Due to the changes in the weather, the rear window had a marbleized haze cover, which made visibility out of the window extremely difficult. The vehicle was taken to schooley cadillac (2101 45th st, west palm beach, fl), but the cause of the failure could not be determined. The manufacturer was notified of the failure, but no solution was offered. The failure mileage was 0. *Tt vehicle purchase date should be on or before incident date. *Jb

Filed Incident Structure · Visibility / wiperNHTSA 11155667
Transmission & drivetrain

Transmission has a signification clunk/hesitation/delay shifting up from 1st-2nd gear and down from 2nd-1st gear. In the upshift, the car violently lunges forward once the acceleration rev from the push of the pedal catches up with the gear shifting, no matter how delicately you might push the pedal. Feels like the vehicle has been hit from behind once it catches. In the downshift, upon braking to come to a stop, the car pulsates and lunges forward as well which has caused me to nearly hit the car in front of me...

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on several occasions and if no car is in front of me it has caused me to creep out into the intersection a bit. This has happened regularly since my acquisition of the vehicle in early april 2018 and the dealer has reviewed and advised that it shifts just fine.

Filed Incident Power trainNHTSA 11104282
Transmission & drivetrain

I have had issues with my vehicle that involves hard shifting at times and also, the vehicle sometimes will lurch quite abruptly. It actually feels as if the vehicle was rear ended. I have taken the vehicle to the dealership on 4 occasions and they were only able to "replicate" the problem one time. This hard shift/lurching occurs usually when at a stand still and, once you remove your foot from the brake, vehicle may shift hard. It doesn't matte where I am; whether on streets or on the freeway. If vehicle is...

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stopped, then this happens on occasion. It doesn't matter if I am using the "autohold" feature or not but it doesn't seem to occur as often if I am using the "sport" mode when driving. The last time this event occurred, the dealership kept the car for 3 days and claimed that they could not replicate the problem, but, I drove away and the issue occurred with me less than 2 miles from the dealership. I have 2 grandsons that I "taxi" around and they have both felt this problem. As a matter of fact, anyone who rides in my car is aware of this problem but, for some reason, cadillac is stating that there is nothing wrong with the vehicle. The first time this occurred was on 9/13/17; again on 10/5/17. (Term used was ccnd - customer concern not duplicated). Now, on 11/03/17 they duplicated

Filed Incident Power trainNHTSA 11063627
Transmission & drivetrain

Vehicle's transmission lurches and slips out of gear in coast conditions; during turns and in intersections.

Filed Incident Power trainNHTSA 11031458

Cadillac CT6: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
202011220Transmission & drivetrainC
201918400Transmission & drivetrainC
201812200Engine & coolingB
201726200Transmission & drivetrainC
201611330Transmission & drivetrainC
All CT6 years

2017 Cadillac CT6 vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2017 Cadillac CT6

Does the 2017 Cadillac CT6 have any recalls?

Yes - NHTSA lists 2 recalls for the 2017 Cadillac CT6: exterior lighting (September 2021); mid / rear assembly (June 2018). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2017 Cadillac CT6?

By the complaints owners filed with NHTSA, the most common problem areas are the transmission & drivetrain (17), electrical system (5), engine & cooling (2).

How many complaints has the 2017 Cadillac CT6 had?

26 complaints have been filed with NHTSA, the first on August 29, 2017 and the latest on May 20, 2026. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.

Is the 2017 Cadillac CT6 a reliable vehicle?

Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Cadillac CT6 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Cadillac CT6 years have the most complaints?
What should I do if my 2017 Cadillac CT6 has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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