My 2002 ford escape's back window just exploded parked in my driveway. Temperature was mild in 70's. No rain.
Visibility & wipers
2002 Ford Escape Visibility problems
Owners have filed 36 complaints about the 2002 Ford Escape's visibility & wipers with NHTSA - 3% of all its complaints, most recently on June 30, 2016. Windshields, wipers, defrosters, mirrors, backup cameras and glare.
- Complaints
- 36
- Recalls
- 0
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Visibility complaints
The rear liftgate glass support broke while opening the rear window. I was able to quickly grab the rear window before it could break. I would note that the falling rear windshield can strike the operator and/or bystander and could cause significant injuries that could include bruises to the head, neck or back, and possibly cuts to the face, arm or hand. I took my ford escape to my local ford dealer (friendly ford of monroe, mi) to have this issue repaired. I mentioned to the service manager that explorers and...
Read the full complaint
mountaineers had been recalled for this same exact defect and he told me to save my receipt in case my vehicle is recalled in the future. The repair to my vehicle cost $236.00 At the dealer. I noted that on september 9, 2004, ford notified the owners that it will recall approximately 955,732 vehicles, specifically 2002 and 2003 ford explorer and mercury mountaineer vehicles to replace the liftgate glass strut brackets and/or hinges. I'm sure these hinges were also used on 2002 ford escapes. Before buying the above listed ford escape, I test drove several other escapes. On one of the escapes that I test drove, I opened up the rear liftgate glass and noticed that one hinge was broken and that the glass was hanging from just one hinge. I notified the dealer of this problem and told him that I would not be buying this vehicle. My niece also owns a 2003 ford escape and her hinge became rusted out and had to be replaced. See "nhtsa recall" 04v442000 for details. *Tr
On two separate occasions, the rear window exploded while parked unattended in a parking lot. The rear window defroster had been on prior to incident. Security cameras reveal thee was no human tampering prior to explosion.
Tl* the contact owns a 2002 ford escape. The contact stated that the vehicle exhibited a loud explosion while the contact driving. The contact noticed that the rear liftgate glass had exploded and shattered, causing scratches to the side windows. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 112,000.
REAR WINDOW EXPLODED WHILE PARKED. *TR
Yesterday I drove around town running errands in my 2002 ford escape and it was fine. Came home last night (temperature outside was around 27 degrees outside) and parked it in garage. When I went out to garage next day (14 hours later) to leave again I noticed my ford escape had it's back glass that was completely shattered out of it and all over the floor of the garage. All doors to garage were shut and locked. This explosion of glass happened all by itself after being parked there the night before. Also have an...
Read the full complaint
issue with air bag light and check fuel cap light that has both been staying on and cannot get either to stay off!! Worried vehicle is gonna fall apart some day before I get my child to his school one morning..Not dependable vehicle after all!! :( Seems I have read many many other complaints online about these problems from escape owners wanting to know..Are there no recalls for the backglass?? Or even anything else for this vehicle?? Feeling unsafe for my child to ride in now!! *Tr
Our rear hatch window on our 2002 ford escape xls exploded overnight while sitting undisturbed in our garage. It had been sitting for 10 hours in our enclosed garage when it exploded for no reason. The temperature outside was in the single digits. I'm wondering if the rear defrost wasn't cut off when the car was shut off? When I started the car after the window shattered the rear defrost was on. There are other reports on the internet with similar occurrences. Rear window exploding on ford escapes sounds common. Insurance company is suppose to be in contact with me, but I imagine we will be paying most of the repair out of pocket since we haven't met a deductible. *Tr
Tl*the contact owns a 2002 ford escape. The contact stated that the rear lift gage back window was broken. The dealer was contacted and stated that they could not assist her with any information regarding the parts to be repair the vehicle. The vehicle was not repaired. The failure and current mileages were 70000.
My rear window of my ford escape sponateously exploded while I was driving on the highway . *Tr
I have several issues, both back door windows have fallen off track and won't stay up. This happened in september of 07 and a few months later the second rear window did the same. I have to use clear packaging tape to hold them up. The key to the ignition will not turn unless I use something with a hard end and tap it several times. When the ignition problem first happened in september of 2006 I called ford road side service and they recommended tapping the key several times and said they had a growing complaint of...
Read the full complaint
this. My trunk lock latch often gets stuck too. Jan of 2003 the radio shorts in and out, I never know if it's going to stay on. Lastly the passenger rear door look doesn't latch, I think this happened in late 2003 or early 2004. *Tr
The windshield on the ford escape cracked when I rinsed it with a regularly garden hose. Since I rinse all my cars frequently and have never had this problem my mechanic suggested that the glass was very thin and likely cracked from the cold water hitting the warmer glass. I contacted the ford dealer, who indicated that there was no known problem with their windshields. I have scheduled a glass company to replace the windshield this friday, june 22 at my house. Please contact me, if you need additional information. Thank you. *Ak
Wipers stopped working in the middle of the windshield and will not go back to their parked position. *Nm
We recieved a recall notice on two of our ford explorers. It was concerning the glass in the lift gate. The recall stated that the glass could fall out and injure the person openning the window. We had the recall done on two of our vehicles. About 90 days after we had the vehicle repaired the glass did fall out on one of our detectives. We had the window fixed and ford charged us 1029.67 For the repair. Our concern is two fold. Obviously the original problem still persist and the safty issue is a...
Read the full complaint
factor. Also we feel that ford should know that the problem is still present and stand behind the repair and figure out another fix. I have gotten no where with ford locally or at their customer relations center
The rear glass of my ford explorer xlt 2002 "explode" when the glass was attempt to be closed. Pieces of glass traveled about 10 feet from the origin. No one was injured. The glass was completely broken without an apparent reason. Now I can not use my car due to the brokenglass. A report was filled with the local police in order to make a report to the car insurer. A new glass will be bought and the price is about $1300 and the half rear door need to be painted at about $150 usd.*Ak
The windshield wiper fluid would freeze up in the hoses. The consumer was unable to clean the dirt and debris off the front windshield, this caused poor visibility while driving. The dealer was notified. *Jb
While driving 40 mph rear passenger side window shattered. Wi dealership was notified, but did not resolve the problem. *Ak
(1) Ce light on again (2) vehicle not idling normally (3) vehicle not advancing from stop (4) smell burning oil from engine when shut off, no visible oil leak found on driveway (5) rattling from lf of the vehicle; speed of rattling directly related to speed of vehicle; starts around 25 mph. (6) Driver's seat lurches forward on seat track when braking; only occurs with lighter weight drivers. Took vehicle to dealer for the 30k mile check & to have them address the issues. Dealer did the following - issues 1-4: ...
Read the full complaint
engine covered in oil upon inspection (second oil leak); leak coming from the front cover & oil pan; dealer replaced the front cover gasket, oil pan gasket, valve cover gaskets, upper intake gaskets, & oil filter; dealer replaced the catalytic converter monitor sensor again (third time). Issue 5: dealer did not hear noise coming from lf of vehicle; heard a noise from rear of vehicle; rear lift door latch loose; adjusted/oiled it. Issue 6: dealer compared problem with other escapes; found to be a normal condition of power driver's seat to have some play in it (this is very unsafe; seat lurches forward 1-2in when braking; I'm a short female who struggles to sit a min of 10in from the sw for the ab; moving me forward another 1-2in in a crash is not safe). Dealer found front brake pads/rotors below specs; stated that this is normal for 30k miles; seems too soon. Several complaints filed to nhtsa regarding excessive brake/rotor wear. Vehicle was in the shop 7/16-7/23. Dealer paid for a rental car (third time). Picked up vehicle & drove it off lot; heard rattling from the lf of vehicle. Took it back & a mechanic went on test drive with me, heard noise. Took it back & inspected vehicle together. I noticed the weather stripping on the left side of the windshield was cracked & detaching from vehicle. Had been slapping outside of apillar when driving, making noise. Dealer stated they would order new part & I'd have to bring vehicle back again to have it installed. *Ak
Took vehicle to dealer for repair of the sun roof. Complaint was already on file. Also, dealer replaced the battery. *Ak
Sun roof sticking during opening.Close operation; vehicle was taken into dealer and intermittent operation was verified; faulty sun roof switch was causing the problem; new switch was ordered and installed. *Ak at the same time, the coolant light kept coming on and off; no leaks found; problem never identified
WINDSHIELD CREAKS WHEN IT'S RAINING/WET. *AK
The windshield leaked water when it rained. The dealer stated that the windshield was separating from the molding, and it's not a safety defect it was normal. *Ak while driving water would get inside the vehicle. *Sc *jb
For the second time, the rear window on my company-owned ford escape has shattered. The truck was parked in a garage during this second occurance, during a night when the temperatures were in the teen's. I'd blame the cold weather, but this also happened less than 6 months ago during the summer while driving at 65mph on a highway. In both cases, the shocks that hold the rear window up when open, have extended to full length, and as a result, scratched the paint on the rear tailgate. *Ak
2002 Ford escape only 2 years old and ford will not honor warranty because rear wipers not working and engine makes and jerk at 3k rpm, not part of warranty. *Ak
Computer controls locked down the car. The dealer said that the computer was resetting when it done this and there was nothing they could do. The windshield is separating from the car and the dealer will not cover this as a defect because my car is the only one they know of.
At times of heavy rain or wet snow the interior windows fog severely. They fog so badly that condensation will run down the inside of windows resulting in an unsafe driving condition. I have tried numerous methods of tweaking the controls but can not seem to keep the windows defogged adequately. When my wife and kids are in the car the problem is worse than when I am alone. I avoid driving the car at night with them when the weather is wet because I worry about being able to see safely. I am working on trying...
Read the full complaint
to fix the problem but thought strongly enough about this to notify you here. Sincerely, [[redacted]] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr
Ford Escape visibility complaints by year
Escape visibility problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data