1)The glass on the Furrion fireplace exploded. There are photos, but it has been cleaned up. It was not under any stress. It was parked in our driveway, not in use, and the power was plugged in with ACs set to keep the internal temperature from any significant fluctuations. 2/3)While our direct safety was not at risk because it was not in use, you can see by the photo the blast and the shards of glass could have seriously injured anyone (person, children, or pets) who may have been inside. There are numerous...
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reports of this happening to others, some of whom were inside. They are all grand design, units, many the same model. See enclosed photos. 4)We reported it to grand design via phone on 9/3/26, a case # was assigned #01098902, and an emailed was received on Friday 9/11/26 that they will only replace the broken glass a courtesy since unit is out of warranty. I am more concerned about a potential defect in this unit and the potential for severe injury. A recall does not require a warranty, and this should be investigated immediately. No one has inspected. 5)There were no warning signs or symptoms. I was in the trailer on Monday Aug. 31st. The fireplace was fine. My husband went out there the morning of Sept. 3rd and there was glass everywhere.