2000 Jayco Eagle Body problems

The consumer had raised the roof about 3/4 of the way when the main cable snapped, caving in the roof, the drain hose on the sink fell off resulting in puddles of water building up under the cabinet, the eletrical outlet inside the storage space (table bench was falling off, the camper was very unstable, the consumers found that the camper was not installed with front stabilizing jacks and was later told that they were optional equipment, the consumer feels the jacks should be standard jayco eagle pop-up 10sg). Nlm