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Vehicle safety record

2023 Jeep Compass Problems, complaints & recalls

Owners have filed 49 complaints about the 2023 Jeep Compass with NHTSA, most often about the electrical system (15) and the driver assistance (11). Those complaints describe 2 crashes and 1 injury. It is covered by 2 recalls, the latest in June 2024 for the camera. For comparison, the 2022 has 226 and the 2024 has 55.

NHTSA data checked

BFewer problems than a typical Compass year, for its age

#82 most complained-about 2023 vehicle

Complaints
49
Recalls
2
Crashes
2
Fires
0
Injuries
1
Deaths
0

Most common 2023 Jeep Compass problems

Share of all 49 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2023 Jeep Compass recalls 2

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Back over prevention: camera

24V4360001,033,433 vehicles affected

Over-the-air fix
The problem
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The fix
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Electrical system: instrument cluster / panel

23V576000181,999 vehicles affected

The problem
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
The risk
An IPC display that is not bright enough may not clearly show critical safety information, such as the speedometer or warning lights, increasing the risk of a crash.
The fix
Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed August 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 88A.

What owners say

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49 complaints about the 2023 Jeep Compass

Newest first, as filed with NHTSA by owners. Page 1 of 2.

Steering

My vehicle is a 2023 jeep compass. I just had to replace my racket pinion, steering power train issue. There is no way at 70,000 miles this goes in a vehicle. No warning lights... Just loudin clanking when driving & turning...YES, inspected by jeep, dodge, ram dealership 0n 9/25/26. Had it fixed on 10/5/26 & paid a lot of money for it.

Filed Incident SteeringNHTSA 11772010
Electrical system

The contact owns a 2023 Jeep Compass. The contact stated that while driving at 65 MPH, the vehicle unexpectedly lost power and completely stalled. The warning message "Performance limited - fuel system error" illuminated. Approximately one week prior, the vehicle was taken to the dealer for the same failure. The failure was diagnosed as a software glitch, and a secondary battery was installed; however, the failure recurred. The failure mileage was approximately 43,000.

Filed Incident Electrical systemNHTSA 11771744
Steering

My car has less than 35K miles on it and I just had to spend over $2,100 dollars to repair the rack, pinion, and steering mount. They said this problem is common. For a car to be this new and need repairs this quick is ridiculous.

Filed Incident SteeringNHTSA 11771690
SteeringElectrical systemDriver assistance

Multiple electronic/body-control systems fail intermittently, confirmed by dealer diagnostics (DTC summary report, 5+ service visits): Active Lane Management/Blind Spot system shows "blind spot alert unavailable" and lane-keep faults, mainly during turns and lane crossings (DTC U0422-00, "Implausible Data Received From Body Control Module," stored across ACC, LBSS, RBSS modules). Rear camera intermittently fails to display (DTC B217A-87 "Rear Camera-Missing Message," B217A-9A "Rear Camera-Component or System...

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Operating Conditions"). 4WD system shows "Service 4WD System" warning during sustained highway driving over 60 mph, clearing after 1-2 minutes. USB port intermittently shows "USB ERROR/Device_No_Response" and stops recognizing phones (possibly DTC B15A1-00 "Media Port 1 Connection"). Auto start/stop malfunction was also previously observed. Safety risk: The lane/blind-spot systems fail during the exact maneuvers where they matter most - turning and crossing lane lines into driveways/parking lots - so the driver may rely on a system that's silently unavailable during higher collision risk. Both ALM and 4WD faults trigger sudden, unexpected warning chimes while driving, startling the driver and diverting attention from the road at critical moments. Rear camera dropout adds risk while reversing. Dealer confirmation: Yes. Technicians confirmed the ALM fault, recalibrated the lane sensor multiple times, and replaced part BBAUX101AB - none resolved the issue. U0422-00, B217A-87, and B217A-9A were confirmed via dealer diagnostic scan. The 4WD and USB faults self-clear before the vehicle can be brought in live. Other inspections: Dealer service department only; not inspected by manufacturer, police, or insurance.

Filed Incident Steering · Electrical system · Lane departureNHTSA 11766194
Steering

Steering rack needs to be replaced per dealership. Reported loud clunking noise when turning. Not covered under warranty. Was told it was regular car maintenance. 49k miles with bumper to bumper expired a month before complaint. Have noted in forums multiple complaints for same issue yet jeep refuses to cover.

Filed Incident SteeringNHTSA 11740475
Other & unknown

The heating unit isn't working. It blows out cold air when on hot and sometimes it switches to different setting for the heating unit.

Filed Incident Unknown or otherNHTSA 11734748
SteeringSuspension

The car sways back and forth and the steering wheel shakes.

Filed Incident Steering · Suspension · Unknown or otherNHTSA 11719725
SteeringElectrical systemAcceleration & cruise control

NHTSA Safety Complaint Summary Component: Braking System / Electronic Stability Control / Electrical System Incident Date: November 5, 2025 Vehicle Mileage: 5,207 Description of Defect: While operating the vehicle at highway speeds on the Grand Central Parkway, the vehicle suffered a sudden and complete loss of primary braking function. Simultaneously, the dashboard displayed multiple critical system failures, including: "Service Electronic Stability Control," "Start/Stop Unavailable," "Service Park Brake," and...

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"Dynamic Torque Service Required." The brake pedal became unresponsive/hard, requiring extreme force and distance to bring the vehicle to a stop, nearly resulting in a high-speed collision. This was a non-collision catastrophic mechanical failure of the braking and electronic control modules. Post-Incident History: The vehicle was held by an authorized manufacturer dealership (Hempstead Jeep) for over 60 days. Despite attempted repairs, the vehicle continues to exhibit electrical instability, including intermittent battery failure and charging system warnings. The manufacturer has been unable to provide a permanent remedy for the underlying electrical-to-braking system fault. This vehicle remains a severe risk to public safety and life. Thank You [[redacted]] & [[redacted]] [[redacted]] [[redacted]] [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Incident Steering · Electrical system · Vehicle speed controlNHTSA 11716183
Seats & seat belts

I am filing this complaint regarding a deceptive business practice at Haddad Dodge Kia involving the falsification of official vehicle service records and the mishandling of safety-critical repairs. 1. Verification of Safety Defect: In December 2025, a technician at this dealership confirmed a failure in my vehicle's occupant restraint system (seat belts). Parts were ordered under warranty specifically to address this safety risk. 2. Failure to Perform and Misrepresentation: On January 27, 2026, I dropped my...

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vehicle off for the scheduled installation of these safety components. The dealership held my vehicle for 48 hours. During this time, Service Advisor Josh Kortkamp falsely stated via text that the vehicle was "disassembled" and the technician was working on it. Upon my arrival to retrieve the vehicle, I discovered it had never been touched, and my dash cam had been unplugged without my consent. 3. Falsification of Legal Documents (Fraud): After I terminated the service for non-performance, the dealership manually entered a status of "Customer Declined Repairs" into the official service record and the Stellantis national database. I have a timestamped Multi-Point Inspection (MPI) PDF showing the work was "Approved" by me. The "Declined" status is a fraudulent fabrication intended to: Mask the shop's failure to perform authorized work. Shift legal liability for a known safety defect from the dealership/manufacturer to me. Create a false record of owner negligence that jeopardizes my Stellantis/Mopar Warranty standing. Desired Resolution: I request that the Attorney General's office investigate these deceptive practices. I demand that the dealership be compelled to formally amend my vehicle's national service history to accurately reflect "Shop Non-Performance" rather than a "Customer Decline," and to provide written confirmation that my warranty standing remains intact despite their fraudulent reporting.

Filed Incident Seat beltsNHTSA 11714177
Fuel system

The contact's granddaughter owns a 2023 Jeep Compass. The contact stated that while her granddaughter was driving approximately 65 MPH with her daughter in the vehicle, there was an abnormal fuel odor entering the vehicle. No warning light was illuminated. The contact pulled into an auto shop parking lot. The contact stated that an independent mechanic from the auto shop inspected the vehicle and noticed that a fuel clip was needed. A dealer was contacted. The vehicle was towed to the dealer; however, the contact was waiting to hear from the dealer about a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,023.

Filed Incident Fuel system, gasolineNHTSA 11709070
Electrical systemLightsDriver assistance

I am submitting this complaint to report a serious and repeated safety-related electrical failure involving my 2023 Jeep Compass. While driving, the vehicle experienced a sudden and dangerous electrical malfunction. The windshield wipers activated on their own, both digital screens began flashing uncontrollably with warning messages, headlights and dashboard controls turned on and off without driver input. Most critically, the automatic emergency braking system became disabled while the vehicle was in motion. ...

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During the first service visit to an authorized Jeep dealership, I was informed that the Body Control Module (BCM) was not responding, and that multiple vehicle systems showed inactive status and communication failures. The dealership stated they could not identify the root cause. Instead of repairing the issue, the system faults and communication errors were cleared/reset, the battery was replaced "as a precaution," and the vehicle was released without a confirmed repair. The next day, the same failure occurred again while driving on the highway. The windshield wipers activated randomly, the screen displayed a red warning stripe, multiple system failure messages appeared, and the emergency braking system was disabled at highway speed. This created an extremely dangerous situation. The vehicle behaved unpredictably, critical safety systems were unavailable, and I could have been involved in a serious or fatal accident, putting my life and the safety of others at risk. Thankfully, my children were not in the vehicle at that time. Due to the severity of the malfunction, the vehicle was unsafe to operate and required towing back to the dealership. The issue remains unresolved. This appears to involve a serious defect with the Body Control Module (BCM), vehicle communication systems, and possible wiring or grounding faults, which directly affect vehicle safety and warrant investigation.

Filed Incident Electrical system · Exterior lighting · Forward collision avoidanceNHTSA 11705938
Transmission & drivetrain

1) The Power Take-Off Unit (PTU) in the drivetrain failed suddenly while driving at approximately 60 mph. This is a critical drivetrain component responsible for transferring power. The PTU is currently at the Jeep dealership where the repair order is open, and it is available for inspection upon request. 2) The PTU failure caused the vehicle to lose the ability to operate safely and became inoperable in the middle of travel on the highway. This placed my husband and son at risk of being stranded on the side of the...

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road at highway speeds, vulnerable to collisions, limited ability to maneuver the vehicle, and potential loss of control. It also created risk to other drivers due to sudden deceleration and inability to move the vehicle to safety under its own power. 3) Yes. An independent mechanic first confirmed that the issue was related to the drivetrain. The Jeep dealership later confirmed that the failed component is the Power Take-Off Unit and that it is covered under the powertrain warranty. A repair order is open, and the part is currently on backorder. 4) Yes. The vehicle was inspected by a local independent mechanic immediately after the breakdown, and then by the authorized Jeep dealership after it was towed for warranty repair. No police or insurance inspection occurred because the incident was a mechanical failure without a collision. The manufacturer's dealership has acknowledged the drivetrain failure. 5) No, there were no warning lights, messages, or symptoms prior to the sudden failure. The vehicle was operating normally up until the moment the PTU failed on November 27, 2024 at approximately 11:40 AM. The failure was immediate and unexpected.

Filed Incident Power trainNHTSA 11704292
Engine & cooling

While driving 65 miles an hour down the road my vehicle hit a hard stop( felt like I ran into a brick wall) . memo on my car popped up, saying service transmission. Being completely stopped and using the gas, it wraps up to four or five RPMs just to get me rolling. There's not much power behind the gas pedal. Thankfully, the person behind me did not tail end me when my vehicle hard stopped.

Filed Incident EngineNHTSA 11700597
Electrical system

The contact owns a 2023 Jeep Compass. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the instrument panel was illuminated while attempting to start the vehicle. The vehicle was towed to the dealer, where the contact was informed that the battery had failed and needed to be charged. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,074.

Filed Incident Electrical systemNHTSA 11694095
Electrical system

Vehicle was called for Safety recall 88A "refers to a recall for the 2022-2023 Jeep Compass where the instrument panel cluster may not be bright enough, preventing drivers from seeing critical information like vehicle speed and warning lights, increasing the risk of a crash." I've been told a different dealerships that cluster is working as designed even if this is actually dim. Last visit was a Jeep Dealership where they realized cluster was dim but they just decided to mark it "as designed" and were telling me...

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that as a customer I had to pay $1600 USD + tax to fix this issue. In the first place the issue came from the manufacturer as this part is not supposed to fail as being one of the most important due to the nature of this car of being "mostly electrical". They've said that it has been rectified but the true is that still dim and barely see something during sunny days. I'm not willing to pay for something that was supposed to be done in the factory.

Filed Incident Electrical systemNHTSA 11685902
SuspensionBody, doors & structureWheels & tires

Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.

Filed Incident Suspension · Structure · WheelsNHTSA 11675191
Engine & coolingFuel system

When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it's unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under...

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warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.

Filed Incident Engine · Fuel / propulsion systemNHTSA 11667878
AirbagsDriver assistanceCrash

The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.

Filed Incident Air bags · Forward collision avoidanceNHTSA 11660451
BrakesElectrical system

The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be...

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replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.

Filed Incident Parking brake · Electrical systemNHTSA 11657527
Acceleration & cruise control

The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a software update was performed. The vehicle was taken to the dealer a second time to be diagnosed; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,365.

Filed Incident Vehicle speed controlNHTSA 11638061
Steering

The steering has a very sharp plastic that can make cut to the hands while driving and cause an accident. It looks like the finish of the plastic was not done correctly so when you touch those two molding it feels sharp. Maybe the pictures does not show but definitely needs to be checked with someone put their hands on the wheel on the side steering wheel

Filed Incident SteeringNHTSA 11628329
Engine & cooling

The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Filed Incident EngineNHTSA 11626433
Driver assistance

The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow...

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down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)

Filed Incident Forward collision avoidanceNHTSA 11621874
Lights

At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident...

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due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.

Filed Incident Exterior lighting · Unknown or otherNHTSA 11617906
Electrical systemAirbags

The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.

Filed Incident Electrical system · Air bagsNHTSA 11617508

Jeep Compass: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
20265100BrakesA
202530051Electrical systemC
202455061Driver assistanceC
202349220Electrical systemB
20222264110Electrical systemF
202183052Electrical systemB
2020143132Engine & coolingC
20193332132Engine & coolingD
All Compass years

2023 Jeep Compass vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2023 Jeep Compass

Does the 2023 Jeep Compass have any recalls?

Yes - NHTSA lists 2 recalls for the 2023 Jeep Compass: camera (June 2024); instrument cluster / panel (August 2023). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2023 Jeep Compass?

By the complaints owners filed with NHTSA, the most common problem areas are the electrical system (15), driver assistance (11), steering (9).

How many complaints has the 2023 Jeep Compass had?

49 complaints have been filed with NHTSA, the first on March 26, 2023 and the latest on October 19, 2026. Of these, 2 describe a crash and 0 a fire, and together they report 1 injury and 0 deaths.

Is the 2023 Jeep Compass a reliable vehicle?

Its Safety Index is 65 out of 100 (grade B: fewer problems than a typical Jeep Compass year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Jeep Compass years have the most complaints?
What should I do if my 2023 Jeep Compass has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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