Check a vehicle VIN check Latest recalls Latest complaints Common problems Rankings Compare vehicles Recall roundups All makes Guides Share your experience
Theme

Visibility & wipers

Lexus ES350 Visibility problems by year

85 complaints filed with NHTSA about the Lexus ES350's visibility & wipers. Windshields, wipers, defrosters, mirrors, backup cameras and glare.

Visibility complaints by model year

YearVisibility complaintsCrashesInjuriesRecalls
20174000
20161000
20151000
20142100
20138000
20123010
20112000
20108000
20095000
200811000
200740000

Latest ES350 visibility complaints

2008 Lexus ES350Visibility & wipers

Vehicle: 2008 Lexus ES 350 Issue Description: The dashboard in my vehicle is melting and becoming sticky, causing a reflective glare on the windshield during daylight driving. This significantly impacts visibility and creates a potential safety hazard. The condition worsens with heat and sun exposure. The glare can be severe enough to interfere with safe driving, especially during morning and afternoon sunlight conditions. This issue has been widely reported among Lexus ES models from this generation. Lexus...

Read the full complaint

previously acknowledged the defect and offered a limited-time repair program, which has since expired. However, many vehicles are still experiencing the issue. Because this defect affects driver visibility, it should be considered a safety concern rather than a cosmetic issue. I am requesting that this issue be investigated and that appropriate action be taken to require the manufacturer to address the defect. Resulting Safety Concern: Reduced driver visibility due to dashboard glare

Filed Incident Unknown or other · Visibility / wiperNHTSA 11735115
2007 Lexus ES350Visibility & wipers

Dashboard and window seals are melting. Dashboard melting is causing a huge glare in windshield during the day. Window seals are melting onto my windows causing excessive scuffing on the windows affecting ability to see in my blind spots

Filed Incident Visibility / wiperNHTSA 11675738
2012 Lexus ES350Body, doors & structureVisibility & wipers1 injury

Driving down the interstate and out of the blue my sunroof exploded. It sounded like a gunshot and I was driving 80mph. I almost ran into another driver due to glass falling on me.

Filed Incident Structure · Unknown or other · Visibility / wiperNHTSA 11637350
2011 Lexus ES350Body, doors & structureVisibility & wipers

We purchased this vehicle in mid 2018. In October of 2018 Lexus issued a customer support process ZLZ which covered our vehicle for problems with the dashboard. At that time, we had no deterioration of our dashboard so we did not respond. The Lexus program expired in 2021. In the last two years, our dashboard has deteriorated quite substantially becoming sticky and more importantly, becoming very reflective. This condition is a serious safety issue for day and night driving as light reflects up on the windshield...

Read the full complaint

and obscures vision out of the windshield. We took the vehicle to Lexus San Diego in August of 2024 and they declined to address the repair as a defect and offered to replace the dashboard for approximately $3000. At that time I called the Lexus Corporate Dept and they said that it could fall under the support program again if they re-opened the program. The representative did not offer any timeline for that happening. I sent correspondence to Lexus Corporate in Oct of 2024 and finally heard back on 11/08/2024 that they would only offer a customer paid fix of approximately $2200.00. The dashboard is definitely defective (soon to be inoperable) and creates a very significant safety problem. I do not understand or agree with Lexus not addressing it properly.

Filed Incident Structure · Unknown or other · Visibility / wiperNHTSA 11624496
2013 Lexus ES350Visibility & wipers

Roughly 6-12 months ago the dashboard on my Lexus started to melt and become sticky, creating a glare on my windshield and impeding my ability to see the road causing dangerous situations. Both daytime and nighttime driving have been affected by this defect. I've contacted the local dealership, but they confirmed that no recalls are available and that the only solution is for me to replace the entire dash.

Filed Incident Unknown or other · Visibility / wiperNHTSA 11603755
2010 Lexus ES350Visibility & wipers

I have been driving with a shiny sticky dashboard that reflects light directly into my eyes when I'm driving creating a dangerous driving condition. I was just made aware that there was a Lexus Customer Support Program ZLZ to replace this defective dashboard but I never received a recall notice. I have asked Lexus corporate and the dealership to help me resolve this dangerous defect but they said the program has expired and is no longer willing to help. I am a senior citizen and cannot afford to pay for this out...

Read the full complaint

of pocket or buy a new car. This defect is a widely known issue and Lexus has acknowledged that this is causing a dangerous condition while driving. I cannot understand why they would not resolve this matter regardless the program expired or not especially if owners did not received the notice. Please help. Lexus is unwilling to resolve this matter even though they know this defect is causing dangerous driving conditions which may lead to accidents.

Filed Incident Unknown or other · Visibility / wiperNHTSA 11596383
2007 Lexus ES350Visibility & wipers

My dashboard is turning into a liquid. Florida heat has effected this vehical since purchase. Currently my visability is through windshield is serverly affected. Since a large portion of the dash is liquid under a black dashboard it is reflecting onto my windshield serverly limiting my viewing the road and traffic. This is a known problem needing an immediate solution. Thank you for any immediate action you take on this matter.

Filed Incident Unknown or other · Visibility / wiperNHTSA 11588345
2012 Lexus ES350Visibility & wipers

The dashboard is melting causing a glare that's hard to see through on the windshield. I found a self service from Lexus that they recalled it themselves but it isn't official thought the government. [[redacted]] ). I called Lexus and they said I had to call corporate, so I did. They still wouldn't help me as it isn't an official recall even though they extended the program to 2026. This is a major saftey concern. I could eventually hit someone because of the glare. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Incident Visibility / wiperNHTSA 11583403
2011 Lexus ES350Visibility & wipers

I own a 2011 Lexus ES350. I understand there were several times in the past when repairs for a melting dashboard was fixed with no cost to the car owner. I don't recall receiving information on this offer in a timely manner and now the offers have apparently expired. I think most customers were concerned about the cosmetic damage of the dashboard, but I have valid safety concerns. Sometimes when the sun is out, the line of vision is blurred due to the reflection of the melted dashboard. I want this to be repaired before I have an accident.

Filed Incident Visibility / wiperNHTSA 11556374
2007 Lexus ES350Visibility & wipers

The dashboard on my car is melting/shiny/sticky. I have tried many things to get it to stop reflecting on my windshield, but nothing helps. I contacted Lexus and this is an identified known concern for this vehicle and a bulletin has been issued, but the bulletin has expired. The reflection impairs visibility anytime the sun is out or lights at night reflect on the dashboard. I am concerned for my safety and my children's safety in a vehicle that is known for reliability and longevity.

Filed Incident Visibility / wiperNHTSA 11546575
2008 Lexus ES350Visibility & wipersBody, doors & structure

Urgent: my dash has melted on my-2008 lexus es 350- I cannot see to drive, my visibilty it totally obstructed w my 2008 lexus es 350 with actual 35, 000 miles, that I cannot drive ((ever)) it sits in the garage. Because too dangerous to drive melting dash it totally blocks my view of any road, due to shining reflection of melting dash is all you can see in my windshield when you get in the car to drive-so instead of an accident for me or others on road until this dash is replaced it cannot be driven. Because the...

Read the full complaint

shiny-melting-sticky dash (((reflects onto my windshield; of the 2008 lexus es 350and makes it too dangerous & impossible to see, to drive anywhere & impossible to see anything when driving my view is obstructed all I can see is (((a reflection in windshield only))) of (((my : shiny melting dash -2008 lexus es 350-i cannot drive w 35, 000 miles the dash needs replaced asap before an accident did or almost did occur. No, I have never received a recall notice on this car melting dash -never. This issue is all over the internet with other toyota and lexus owners having this very same issue. This car was built in georgetown ky and was purchased brand new at lexus of louisville, ky. "I have never purchased another lexus after this." Thank you, original and only 1 owner of this lexus es-350

Filed Incident Unknown or other · Visibility / wiper · StructureNHTSA 11524285
2010 Lexus ES350Body, doors & structureVisibility & wipers

The dashboard melted and shines. Having problems seeing during driving against sunlight, also the stickiness of the dashboard makes dirt stuck on the surface of the dashboard. The main issue is safety while driving because of sunlight reflection.

Filed Incident Structure · Visibility / wiperNHTSA 11514676
2012 Lexus ES350Visibility & wipers

Sticky dash board, tryed to clean it and it becomes shinny and reflects sunlight

Filed Incident Visibility / wiperNHTSA 11493290
2007 Lexus ES350Visibility & wipers

The contact owns a 2007 Lexus ES350. The contact stated while driving approximately 55 MPH the dashboard was sticky with a glare and shiny. The contact stated the material caused visibility issues. There were no warning lights illuminated. The vehicle was repaired before for TSB: L-SB-0011-15 however the failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, was not of assistance. The approximate failure mileage was 145,000.

Filed Incident VisibilityNHTSA 11477406
2017 Lexus ES350Visibility & wipers

The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.

Filed Incident VisibilityNHTSA 11431198

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

Owners helping owners

Know before you drive.

Every experience you share - good or bad - shows on that vehicle's page and helps the next owner and buyer. Two minutes, anonymous.

Share your experience