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Vehicle safety record

2017 Lexus ES350 Problems, complaints & recalls

Owners have filed 22 complaints about the 2017 Lexus ES350 with NHTSA, most often about the visibility & wipers (4) and the body, doors & structure (3). Those complaints describe 8 crashes and 5 injuries. It is covered by 1 recall, the latest in June 2017 for the tie rod assembly. For comparison, the 2016 has 21 and the 2018 has 5.

NHTSA data checked

CAbout as many problems as a typical ES350 year, for its age

#167 most complained-about 2017 vehicle

Complaints
22
Recalls
1
Crashes
8
Fires
0
Injuries
5
Deaths
0

Most common 2017 Lexus ES350 problems

Share of all 22 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2017 Lexus ES350 recalls 1

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Steering: tie rod assembly

17V4150001,761 vehicles affected

The problem
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017 Lexus ES350 vehicles. The right-hand side tie rod lock nut may loosen over time.
The risk
If the lock nut loosens, the tie rod may separate causing a loss of steering and increasing the risk of a crash.
The fix
Toyota will notify owners, and dealers will inspect the lock nut and, if it is found loose, replace the lock nut, steering gear assembly, and tie rod assembly, free of charge. The recall began on July 26, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is HLC.

What owners say

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22 complaints about the 2017 Lexus ES350

Newest first, as filed with NHTSA by owners.

BrakesDriver assistanceCrash1 injury

The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries....

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A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.

Filed Incident Service brakes, hydraulic · Forward collision avoidanceNHTSA 11485669
Acceleration & cruise controlDriver assistanceCrash

The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.

Filed Incident Vehicle speed control · Forward collision avoidanceNHTSA 11459976
Visibility & wipers

The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.

Filed Incident VisibilityNHTSA 11431198
Electrical system

2017 Lexus es350. Consumer writes regarding vehicles safety connect system being disconnected. *Ld *js

Filed Incident Electrical systemNHTSA 11415894
Other & unknown

I was driving down the highway in va and I heard a loud explosion and I later found out the sunroof exploded on its own no cars around, no over pass it just exploded into little pieces.

Filed Incident Unknown or otherNHTSA 11396498
Body, doors & structure

I was driving down the highway having just picked picked up thiis car I just bought from the dealership when suddenly I heard a loud expolosion up above and noticed my sunroof exploded sending pieces of glass into my car. I was scratched and had to get home 1/2 hour away. Dealership was far. The dealershhip said to call the insurance. I think it could bet the way the sunroof was put in but not sure.

Filed Incident StructureNHTSA 11352909
Visibility & wipers

Rear tinted inside the glass window has bubbles and smeared adhesive across glass causing it hard to view what is behind me. I have no idea how it happens I bought the car on november 16, 2016. Most of the time the car is parked in my driveway. I noticed it the first time in the last week of february 24, 2020.

Filed Incident Visibility / wiperNHTSA 11316655
Visibility & wipers

Upon approaching my car, in a controlled parking lot (car is stationary), I noticed the rear portion of the panoramic sunroof appears to have exploded. Sunroof shows defective bubble, and outer-edges appear to have cracked all the way around. Investigation of the area around the car shows no foreign objects (ie. Rocks) in the area.

Filed Incident Visibility / wiperNHTSA 11301539
Visibility & wipers

The windshield cracked two times within two years. First time, there was no visible sign (or noise) of any rock hitting windshield as I parked the car in sun. When I came back to parking, the windshield was cracked and the crack extended in length as I drove. It costs me $500 in insurance deductible for geico insurance to have windshield replaced. The windshield again cracked in april 2019 the second time when I was driving on interstate 10 at about 50 miles per hour. I saw a tiny mark on one edge of windshield...

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(probably a tiny pebble hit from road) and the crack spread quickly to one foot after driving just five miles. This'll cost me $600 as per my insurance geico. I have owned six brand new cars for several years and had never had a large windshield crack from heat and small pebble hit. Two large windshield cracks within two years have got to be a defect in es 350 2017 windshield (or manufacturing defect). I know there are sensors under the windshield in 2017 es 350. Lexus should fix the manufacturing defect in its 2017 es 350 windshield.

Filed Incident Visibility / wiperNHTSA 11205144
Brakes

Tl* the contact owns a 2017 lexus es350. While reversing the vehicle, the contact heard an abnormal clicking noise coming from the brakes. The vehicle was taken to lexus of watertown (330 arsenal st., Watertown, ma 02472, (888) 677-9785) where the contact was informed that there was no failure with the brakes. The brakes were lubricated and the vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 16,000. *Tt*jb

Filed Incident Service brakesNHTSA 11156751
AirbagsCrash1 injury

During an accident from rear ended, airbags were not deployed and now it is says that srs airbags are malfunctioned.

Filed Incident Air bagsNHTSA 11139137
Other & unknown

Nav system will not take me to my home address - my development was started in 2003. My street in not available and the nav system disables me from typing the street name. Just moved to a new state and need to be able to put in 'take me home'. I have contacted the dealer (wilde lexus, sarasota, fl) 3 times - they claimed to have ordered a new disk but I feel I am getting a run-around since the disk does not show up - have been driving the car for a little over one year - I hate it.

Filed Incident Unknown or otherNHTSA 11119591
Engine & cooling

Tl* the contact owns a 2017 lexus es350. While driving 50 mph, the vehicle stalled without warning and failed to restart. After several minutes, unknown warning indicators illuminated. The vehicle was towed to the dealer (bell lexus north scottsdale, 18555 n scottsdale rd, scottsdale, az 85255, (480)-502-5000) where it was diagnosed that the crank system sensor needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 2,534.

Filed Incident EngineNHTSA 11104727
SteeringSuspensionCrash1 injury

Tl* the contact owns a 2017 lexus es350. While driving approximately 30 mph, the front driver's side tire fractured and the control arm associated with the suspension arm fractured near the wheel bearing. The front driver's side wheel was pulling the vehicle to the left into oncoming traffic. As a result, the contact struck a curb. As the contact turned the steering wheel to the right, the vehicle still ended up on the curb. The contact pulled the tendons in her right arm trying to steer the vehicle. Medical...

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attention was required. A police report was not filed. The vehicle was towed to lexus of westminster (7600 westminster blvd, westminster, ca 92683, 1-888-413-1939) where it was determined that they would investigate the crash data concerning the edr box. The manufacturer was notified to escalate the matter and indicated that they would follow-up. The vehicle was not included in nhtsa campaign number: 17v415000 (steering). There were three tsbs on the wheels and 3 tsbs on the tires. The approximate failure mileage was 10,000.

Filed Incident Steering · SuspensionNHTSA 11096607
Body, doors & structure

While driving on the interstate at approximately 70 miles per hour at 6:45 pm on tuesday, march 6th, my sunroof suddenly exploded and glass fragments fell inside my vehicle. At the time of the explosion, there were not any cars around my vehicle nor did I hit any object on the road including a pothole. The explosion sounded as if a gun went off near my head and the glass immediately began to split into small pieces. Other than having some ringing in my ears as a result of the explosion noise, I did not suffer...

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any other physical damage. I took the car into the lexus dealer and they stated that they had never had a case where a sunroof exploded without something hitting it directly. I know for a fact that nothing hit my vehicle or my sunroof as I was traveling on the interstate without any car or truck around me at the time of the explosion. I am filing this in order to get it documented and to see if any other lexus owner has had a similar issue with their lexus sunroof. I am attaching pictures of the sunroof which shows the damage done from the glass exploding without any type of foreign contact. I hope that someone from the nhta would contact me to let me know if there have been other cases like this reported.

Filed Incident StructureNHTSA 11078384
Body, doors & structure

While traveling approximately 40 mph on a sunny day (45 degrees) the front panoramic sunroof spontaneously exploded. It was about 2 pm est. There were no cars around me or anything above. It sounded like an explosion. I pulled over and looked around to see what the noise was. It wasn't until I looked up that I saw the hole in the sunroof. Glass did not come down, it went out.

Filed Incident StructureNHTSA 11057432
Other & unknownCrash

The pre-collision system does not work properly. The car rear ended the vehicle in front of it without warning and brake assist by pre-collision system as lexus claimed. It resulted in an accident. Lexus has performed the investigation and extracted data from edr. They concluded no defect found. I still believe that the car pre-collision system did not work at all and was not able to prevent the collision as expected.

Filed Incident Unknown or otherNHTSA 11047949
AirbagsCrash1 injury

Tl* the contact owns a 2017 lexus es350. While at a stop, the contact's vehicle was rear ended and caused the contact to crash into the preceding vehicle. The air bag error warning indicator illuminated after the crash. The air bags did not deploy. A police report was filed. The driver sustained multiple injuries that needed medical attention. The vehicle was driven to the driver's residence and then towed to northside lexus (17925 north fwy, houston, tx 77090) where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Filed Incident Air bagsNHTSA 11044187
Electrical systemSeats & seat belts

***** When ventilated seat feature is turned on, there is tremendous heat that begins to build in the middle/lower seat back. Heat is also being felt on the upper right shoulder of the bolster. This is causing such an issue that I am having to lean forward while driving to avoid the heat build-up that 2 accidents have almost occurred. I am concerned that the seat may catch fire !!!! This needs to be fixed immediately!!!! This happenes at anytime whether driving or stationary.

Filed Incident Electrical system · SeatsNHTSA 11005612
BrakesCrash

Monday, june 5th,i bought the lexus es350 at 6502 5th ave in brooklyn. It hasn't been a week yet, and on friday the 9th, the accident happened. I was driving from staten island to flushing to pick up my friend to go back to my home. Along the 495 highway, we were driving around 45-50 mph and suddenly a warning popped up on the abs system saying that the "breaker is on." We became really nervous so we wanted to check out why that message came on. There was a car about 100 meters in front of us, so I stepped on the...

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breaks, but I was not able to step down on it. The brake is completely locked and had no way to slow it down and within two seconds we hit the car in front, and our car was totaled. Fortunately, nobody had to go to the hospital. After we got home I felt dizzy and ears were ringing. Fortunately, I felt better after a couple days. We also tried contacting different lawyers, but none of them would take our case because there were no reports of me being injured or any other doctor reports. This is ridiculous because it's basically saying that only if someone got hurt and was brought to the hospital would there be a serious case. Is this really how america handles serious car accidents? We hope that lexus can be fair and have someone inspect the black box to see if it was the car itself that had an issue. We also wish that they will give us a sincere apology, respect, and just a fair answer to this problem.

Filed Incident Service brakesNHTSA 10995120
Lights

The tach and speedometer fade during day sunlight to the extent the reading cannot be determined. When the sun reflects on the on those two items they fade and cannot be read, creating a safety hazard; the occurs when the vehicle is stationary and in motion and occurs on city streets and highway. It also occurs when turning and braking. The fading of the tach and speedometer display cannot be read under the above conditions when the sunlight enters the car. Since you cannot read the speed markings when this happens it is creating a safety hazard and a legal liability for he driver.

Filed Incident Exterior lightingNHTSA 10980006
SuspensionCrash1 injury

Tl* the contact owns a 2017 lexus es350. While driving 50 mph, the vehicle shook rapidly and the ball joint detached. The failure caused the strut to snap off of the vehicle. The contact lost control, struck another vehicle, and landed in a ditch. The contact sustained injuries on the forearm, which required medical attention. A police report was filed. The vehicle was towed to a police impound pending further investigation on the vehicle. The manufacturer was not notified. The failure mileage was 352.

Filed Incident SuspensionNHTSA 10954431

Lexus ES350: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
20200100-A
20190200-A
20185210Acceleration & cruise controlA
201722180Visibility & wipersC
201621110BrakesA
201516110BrakesA
201428140Electrical systemB
201350170BrakesC
All ES350 years

2017 Lexus ES350 vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2017 Lexus ES350

Does the 2017 Lexus ES350 have any recalls?

Yes - NHTSA lists 1 recall for the 2017 Lexus ES350: tie rod assembly (June 2017). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2017 Lexus ES350?

By the complaints owners filed with NHTSA, the most common problem areas are the visibility & wipers (4), body, doors & structure (3), brakes (3).

How many complaints has the 2017 Lexus ES350 had?

22 complaints have been filed with NHTSA, the first on February 14, 2017 and the latest on September 21, 2022. Of these, 8 describe a crash and 0 a fire, and together they report 5 injuries and 0 deaths.

Is the 2017 Lexus ES350 a reliable vehicle?

Its Safety Index is 59 out of 100 (grade C: about as many problems as a typical Lexus ES350 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Lexus ES350 years have the most complaints?

2007 (664), 2008 (323), 2011 (197). See every Lexus ES350 year compared.

What should I do if my 2017 Lexus ES350 has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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