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Acceleration & cruise control

Lexus IS250 Acceleration problems by year

12 complaints filed with NHTSA about the Lexus IS250's acceleration & cruise control. Unintended acceleration, surging, throttle problems and cruise or adaptive cruise faults.

Acceleration complaints by model year

YearAcceleration complaintsCrashesInjuriesRecalls
20143200
20131110
20125300
20113210

Latest IS250 acceleration complaints

2012 Lexus IS250Electrical systemAcceleration & cruise controlBrakes

The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was not determined. The contact indicated that the failure occurred after the cell phone was hacked and was concern the vehicle security was also compromised and hacked. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 137,000.

Filed Incident Electrical system · Vehicle speed control · Service brakesNHTSA 11478126
2014 Lexus IS250Acceleration & cruise controlCrash

When parking the car at a shopping mall, the car suddenly accelerated and jumped the curb. It finally stopped when it hit a stopped bus. Two teenage passengers were in the vehicle. The driver does not believe the accelerator was pressed enough to cause the vehicle to accelerate in the manner it did.

Filed Incident Vehicle speed controlNHTSA 11421859
2013 Lexus IS250AirbagsAcceleration & cruise controlCrash1 injury

Tl* the contact's mother owns a 2013 lexus is 250. While the driver was attempting to park the vehicle, the gear shift lever was placed in park with the brake pedal depressed. Suddenly, the vehicle accelerated independently, drove over a curb, struck a tree, and struck a parked vehicle. The air bags failed to deploy. A police report was filed. The driver was injured and sought medical attention at the emergency room. The vehicle was towed to a collision center. The vehicle was not diagnosed and the repair was still...

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pending. An unknown dealer was contacted and informed of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000. The vin was not available.

Filed Incident Air bags · Vehicle speed controlNHTSA 11287952
2012 Lexus IS250Acceleration & cruise controlCrash

When exiting a drive through car wash (vehicle in n) told to drive out. I put it in drive, begin to depress gas pedal, it jams down , I peel out towards a concrete jersey wall, hit it with the front passenger side corner front, bumper and front wheel...Then the back wheel, still accelerating...Do 1/2 donut, end up facing back in direction I just traveled from..Only stopped when I hit the on/off button. I've driven for 35+ years 9 of which I had a cdl and drove professionally for fedex and never had an...

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accident..I've driven variety of cars and trucks..Never had a problem with confusing gas pedal and brake pedal....Looking at 4500+ repair bill 9 days of rental.. And now scared to drive it... Floor mats were secured, no additional mats on top of secured one, flat bottom shoes, no talking/texting on the phone at time of accident.

Filed Incident Vehicle speed controlNHTSA 10735107
2012 Lexus IS250AirbagsAcceleration & cruise controlBrakesCrash

My lexus 2012 is 250 accelerated on its own, brakes did not engage after depressing them x2, and then I crashed into a truck. Air bag did not deploy. Reported to lexus who assumed no responsibility for incident. Third party inspected car and downloaded black box. Report from lexus stated that car was drive able and no issues were found. Car incurred $18,000 in damages and was not drivable at the time of inspection. Witnesses at collision shop will validate such. When speaking to representatives at lexus to report incident I was told by 2 reps on 2 occasions that this has happened to other vehicles that were the same make and model. Disturbing

Filed Incident Air bags · Vehicle speed control · Service brakesNHTSA 10734027
2012 Lexus IS250Transmission & drivetrainAcceleration & cruise controlBrakes

Tl* the contact owns a 2012 lexus is 250. The contact stated when attempting to shift into reverse and engage the brakes, the vehicle failed to stop and the contact had to shift into park. The failure occurred more than once. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 17,000. The consumer stated when she stepped on the brake to start the vehicle and put the gear in reverse, the vehicle lurched backwards as she lifted her foot off the...

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brake. She was unable to stop the vehicle with the brake. She threw the vehicle into park and turned it off. The vehicle was towed to the dealer, where they kept it overnight and ran performance checks. They did not find anything wrong and said it could have been the weather mat that was on top of the lexus carpet mat. The consumer paid for the repairs, but did not state what they were. The consumer stated it was the second time, she experienced sudden acceleration. Updated 09/17/15*jb

Filed Incident Power train · Vehicle speed control · Service brakesNHTSA 10681130
2014 Lexus IS250Body, doors & structureAcceleration & cruise controlBrakesCrash

On dec. 2, 2014, I was entering a walgreen's parking lot in my leased 2014 lexus is 250, which I had owned for only 4 months with 1740 miles. Moving at 5mph or less, I turned the wheel to enter a parking space, when the car suddenly accelerated and took off. I pressed the brakes to the floor and nothing happened. The car jumped up over a planted median filled with bushes, trees and a phone pole. The front tires became lodged in mud and that stopped the car. I missed the telephone pole by less than 1 foot. ...

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Luckily, I had an individual witness the entire episode. I telephoned lexus emergency services and lexus customer relations immediately. The car had to be removed from the median by a tow company and was taken to the dealership where purchased. After examining the car from dec. 3-Dec. 10, The dealership claims there is body damage but no mechanical problem with the car. The dealer called on dec. 10 Saying the car was ready to be picked up. I noted inaccurate data in the service report from what I told the service manager originally, and I was given no information as to follow-up on this matter. I was simply told that lexus corporate had been out to see the underside damage to the vehicle.(Front bumper, paint, cracks on base of bumper), and that I would hear from them in 10 days. I called lexus corporate and was told that the matter is now in the legal dept. And that it would be far more than 10 days for a response. Rather, I could expect a call in 4/6 weeks or longer. I am now driving a leased vehicle that I am very scared to operate, not knowing when a similar incident could occur where I could be killed or injure or kill someone else. Lexus, particularly the dealership, appears to be wanting to distance themselves as far from possible from finding a suitable resolution. *Tr

Filed Incident Structure · Vehicle speed control · Service brakesNHTSA 10664153
2014 Lexus IS250Acceleration & cruise controlEngine & coolingFire

Without warning, the vehicle stopped accelerating as I was driving so I pulled off the road onto the shoulder. Once the car stopped, smoke began to come through the vents so I exited the vehicle. Several minutes later I could see flames coming from under the hood. Before the fire department could make it to the scene, the entire front end of the car burned completely. The fire department said they were going to classify it as a "mechanical failure". *Tr

Filed Incident Vehicle speed control · EngineNHTSA 10640227
2011 Lexus IS250Acceleration & cruise control

During the month of december 2013, I experienced several incidents of unintended acceleration. I also had several before december that I didn't pay much attention to. What they had in common was that the vehicle was almost stopped with my foot on the brake when I experienced a surge. In one instance, I was easing out of a strip mall parking lot onto a major highway with just the idle speed momentum moving the car with my foot on the brake. The car surged and pulled me into the roadway blindly but fortunately there were no oncoming vehicles. Happened again on march 20, 2014 with full documentation on my part. *Tr

Filed Incident Vehicle speed controlNHTSA 10584558
2011 Lexus IS250BrakesAcceleration & cruise controlCrash

Car suddenly lurched forward (while my foot was on the brake approaching a stop sign) and struck the vehicle in front of me on january 6, 2012. This problem occurred again in december 2012 and january 2013, i.E., Car lurched forward while driver's foot was on the brake while approaching a stop light/sign. The latter incidents did not result in any accident or injury.

Filed Incident Service brakes, hydraulic · Vehicle speed controlNHTSA 10502998
2011 Lexus IS250AirbagsAcceleration & cruise controlCrash1 injury

I was driving my vehicle and the vehicle 3 car lengths ahead of me put on his brakes and when I went to put on my brakes my car continued to accelerate and I had no control of the braking and ran into the back of the vehicle. My airbags failed to deploy- my car was a complete loss to the front end ($17,000.00) And the insurance appraiser,body shop, police officer, towing company were stunned that the airbags failed to deploy do to the severity of impact and damage. *Tr

Filed Incident Air bags · Vehicle speed controlNHTSA 10488632

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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