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Vehicle safety record

2011 Lexus IS250 Problems, complaints & recalls

Owners have filed 49 complaints about the 2011 Lexus IS250 with NHTSA, most often about the airbags (33) and the brakes (3). Those complaints describe 5 crashes and 3 injuries. There are no recalls for it. For comparison, the 2012 has 36.

NHTSA data checked

CAbout as many problems as a typical IS250 year, for its age

#123 most complained-about 2011 vehicle

Complaints
49
Recalls
0
Crashes
5
Fires
0
Injuries
3
Deaths
0

Most common 2011 Lexus IS250 problems

Share of all 49 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

No recalls for the 2011 Lexus IS250

NHTSA lists no recalls for the 2011 Lexus IS250. Recalls can be announced at any time - this page updates daily.

What owners say

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49 complaints about the 2011 Lexus IS250

Newest first, as filed with NHTSA by owners. Page 1 of 2.

Visibility & wipers

The dashboard is defective in that it melts when exposed to heat and becomes sticky. Although initially it started off as a cosmetic issue, the melting of the dashboard causes it to be very glossy to the point where it reflects onto the front windshield and creates a blind spot on the front windshield when driving. This poses an immediate safety hazard when driving as it's sometimes difficult to see objects that are right in front of the car while driving. The defective dashboard has been confirmed by the dealer...

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and manufacturer. Although the manufacturer issued a customer support program to replace the dashboard, it was not a mandatory recall and the support program has since expired. Additionally, the support program initially described the malfunction as only a cosmetic issue. However, over time, this cosmetic issue has started to impact drivability in certain conditions while putting the driver and others at risk.

Filed Incident Visibility / wiperNHTSA 11487329
Engine & cooling

Valley Plate Leak. The Valley Plate Leaks are notorious on this vehicle. There have been several forums about it.

Filed Incident EngineNHTSA 11448300
Airbags

Takata airbag has been recalled for this model. Attempts have been made to contact via instructions on recall letter from manufacturer. Was informed someone would be out to repair it and no one showed up.

Filed Incident Air bagsNHTSA 11416716
Steering

First started with steering getting stuck a bit while changing lanes now the electric rack and pinion makes noise steering left and right while parking in and out also while driving.

Filed Incident SteeringNHTSA 11360278
Transmission & drivetrainEngine & coolingFuel system

Fuel is not delivered to firing chamber due to failure of fuel pressure sensor. This will cause engine to shut off when on the road. No obd-ii code is present since the failure of the fuel pressure sensor will put the car in protected mode, no code can be read. When engine is shut off, it will have no power to steering or brake system, put driver in a very dangerous situation. I was lucky enough to find out after arriving home. The problem appeared the next morning.

Filed Incident Power train · Engine · Fuel / propulsion systemNHTSA 11307324
Body, doors & structureSeats & seat belts

The door panels and dash board gets sticky and melt over the years and the seats starts to tear and become loose

Filed Incident Structure · SeatsNHTSA 11279094
AirbagsCrash1 injury

Tl* the contact owns a 2011 lexus is250. The contact stated that while making a left turn, another vehicle crashed into the passenger side of the vehicle. The air bags failed to deploy. The driver did not sustained injuries, the front passenger sustained face injuries that required medical attention. The other driver did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing and was not repaired....

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The contact stated that he just received a recall noticed which the vin was included in nhtsa campaign number: 19v005000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.

Filed Incident Air bagsNHTSA 11232202
Electrical systemCrash

I was driving in heavy traffic (stop and go); I was fully stopped with my foot on the brake - I eased off the brake to slowly roll forward - absolutely did not place my foot on or anywhere near the gas pedal - as I eased off brake, I felt a strong "surge" from the front of the car- the car accelerated and I slammed in to a truck that was directly in front of me- I looked at the dashboard as this was happening and the "check engine" light and the "traction" light were both on - I tried to brake but the brake pedal was hard - I was stopped due to the impact of hitting the truck-- I am attaching the edr report as retrieved by a company lexus contracts with

Filed Incident Electrical system · Unknown or otherNHTSA 11062688
Airbags

Takata recall - my car is supposedly affected by the recall, but the recall will not actually show up in the system- it sounds like it only happens in 2019 - which is greater than 6 years after the car was put in service. I am concerned about the safety of my passengers and loss of value to the car. Additionally, the car is currently in pa but will be moving to warmer weather climate and this will cause the degradation to happen more rapidly. Lexus reports there are no issues, which is not true according to their own website.

Filed Incident Air bagsNHTSA 11057740
Visibility & wipers

My dashboard is melting and it's hard to see when driving because of the sun reflext

Filed Incident Unknown or other · Visibility / wiperNHTSA 11048425
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 250c. The contact stated that nhtsa campaign number: 16v381000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in january of 2017. The local dealer and manufacturer were not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 11021541
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 250. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the cerritos lexus dealer (18800 studebaker rd, cerritos, ca 90703, phone number: (562) 263-7857) and informed the contact that they would not service the vehicle since the contact was the second owner. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Filed Incident Air bagsNHTSA 11019129
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 250. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The park place lexus plano dealer located in plano, texas was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 11018886
Airbags

"Takata recall"-received notification via us mail may 2016, stating that my vehicle model was subject to recall due to the takata airbags. When I called the number provided I was told to not have anyone ride in the passenger seat of my vehicle and that I'd be contacted once the remedy was available for my vehicle. This is a major inconvenience not to be able to utilize whole car. It's now a full year later and still no remedy. This is dangerous and needs to be taken care of now.

Filed Incident Air bagsNHTSA 11013857
Airbags

Takata recall - on the webpage https://www.Nhtsa.Gov/recall-spotlight/takata-air-bags, the 2011 lexus is250 awd is shown to be included in the takata airbag recall, however when searching by the vin, no recalls are specified. I have not received any recall information from lexus. Please advise if the car is included actually included in the recall. Thank you.

Filed Incident Air bagsNHTSA 11013685
Airbags

Received notice of passage air bag defect on may 23,2016. No remedy provided, only suggested that no one ride in front passenger seat. As of june 13, 2017, more than a year later, no remedy has been provided by lexus. It is unreasonable to not allow a passenger in the front seat for this long a time (over one year so far). We need a remedy now.

Filed Incident Air bagsNHTSA 10994618
Airbags

Tl* the contact owns a 2011 lexus is 250. The contact stated that nhtsa campaign number: 16v340000 (air bags) exceeded a reasonable amount of time for repair. The recall notification was received in december of 2016. The dealer (henderson nevada lexus) stated that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 07/13/17*lj *js

Filed Incident Air bagsNHTSA 10992658
Airbags

Takata recall. It has been 12 months since we were notified of this recall, and the dealership has yet to have a remedy available, with no possible date in sight. We do not feel safe driving the vehicle and cannot accommodate passengers. This is not a timely remedy.

Filed Incident Air bagsNHTSA 10979442
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 250. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vin was unknown. The contact had not experienced a failure.

Filed Incident Air bagsNHTSA 10972262
Airbags

Tl* the contact owns a 2011 lexus is 250. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Filed Incident Air bagsNHTSA 10971909
AirbagsCrash1 injury

Tl* the contact owns a 2011 lexus is 250. While driving approximately 50 mph, the contact crashed into another vehicle. The air bags failed to deploy. The contact sustained injuries to the right thumb that required medical attention. A police report was filed. The vehicle was towed to a collision center, but was not diagnosed or repaired. The vin was included in nhtsa campaign number: 16v340000 (air bags). The manufacturer was not made aware of the failure. The failure mileage was unknown.

Filed Incident Air bagsNHTSA 10960386
Airbags

Takata recall: this has been a recall since 5/2016 and I have yet to get a remedy from lexus. It is really inconvenient to not be able to have any passengers in my passenger seat for this long. This needs to be handled asap!

Filed Incident Air bagsNHTSA 10956737
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 250c. The contact received a notification of nhtsa campaign number: 16v340000 (air bags); however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time of the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 06/01/17*lj *cn

Filed Incident Air bagsNHTSA 10956071
Airbags

"Takata recall" since recall no repair has been obtained yet, presumably due to ''no replacement parts available'' says sole local dfw dealership which supposedly put me on a waiting list.

Filed Incident Air bagsNHTSA 10953989
Airbags

Takata recall in june 2016 I received a letter notifying me that my passenger airbag was on recall for being dangerous & harmful if inflated and to not have any front seat passengers in my vehicle. To date, there hasn't been a fix for the recall which has been going on 8 months now. I am very upset that this issue hasn't been resolved. No one has checked on my vehicle nor offered a loaner. I recently took my car in for service & a rental car option was mentioned. That isn't acceptable when I'm paying a car note...

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for a vehicle to which I can not fully use. I have a disabled parent who I care for & it's not comfortable for her to ride in the back seat. The backseat of the is250 is tight & more comfortable for kids not adults. I am her sole care taker and this inconvenient issue as lexus explains it, is not acceptable. At this point I do not believe that lexus or the manufacturer are trying to come up with a fix or replacement because the vehicle is an older model. If that is the case, then lexus needs to either replace or buy back these vehicles.

Filed Incident Air bagsNHTSA 10948816

Lexus IS250: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
201516010Electrical systemA
201435061Electrical systemC
201313030Visibility & wipersB
201236070AirbagsC
201149050AirbagsC
All IS250 years

2011 Lexus IS250 vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2011 Lexus IS250

Does the 2011 Lexus IS250 have any recalls?

NHTSA lists no recalls for the 2011 Lexus IS250 right now. Recalls can be announced at any time, and this page checks NHTSA every day. You can also check your exact vehicle by VIN at nhtsa.gov/recalls.

What are the most common problems with the 2011 Lexus IS250?

By the complaints owners filed with NHTSA, the most common problem areas are the airbags (33), brakes (3), engine & cooling (3).

How many complaints has the 2011 Lexus IS250 had?

49 complaints have been filed with NHTSA, the first on August 6, 2011 and the latest on September 30, 2022. Of these, 5 describe a crash and 0 a fire, and together they report 3 injuries and 0 deaths.

Is the 2011 Lexus IS250 a reliable vehicle?

Its Safety Index is 42 out of 100 (grade C: about as many problems as a typical Lexus IS250 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Lexus IS250 years have the most complaints?
What should I do if my 2011 Lexus IS250 has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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