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Vehicle safety record

2011 Lexus IS350 Problems, complaints & recalls

Owners have filed 23 complaints about the 2011 Lexus IS350 with NHTSA, most often about the airbags (15) and the engine & cooling (4). Those complaints describe 1 crash. There are no recalls for it. For comparison, the 2012 has 20.

NHTSA data checked

DMore problems than a typical IS350 year, for its age

#160 most complained-about 2011 vehicle

Complaints
23
Recalls
0
Crashes
1
Fires
0
Injuries
0
Deaths
0

Most common 2011 Lexus IS350 problems

Share of all 23 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

No recalls for the 2011 Lexus IS350

NHTSA lists no recalls for the 2011 Lexus IS350. Recalls can be announced at any time - this page updates daily.

What owners say

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23 complaints about the 2011 Lexus IS350

Newest first, as filed with NHTSA by owners.

Visibility & wipers

The dashboard is defective in that it melts when exposed to heat and becomes sticky. Although initially it started off as a cosmetic issue, the melting of the dashboard causes it to be very glossy to the point where it reflects onto the front windshield and creates a blind spot on the front windshield when driving. This poses an immediate safety hazard when driving as it's sometimes difficult to see objects that are right in front of the car while driving. The defective dashboard has been confirmed by the dealer...

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and manufacturer. Although the manufacturer issued a customer support program to replace the dashboard, it was not a mandatory recall and the support program has since expired. Additionally, the support program initially described the malfunction as only a cosmetic issue. However, over time, this cosmetic issue has started to impact drivability in certain conditions while putting the driver and others at risk.

Filed Incident Visibility / wiperNHTSA 11487329
Engine & cooling

Valley Plate Leak. The Valley Plate Leaks are notorious on this vehicle. There have been several forums about it.

Filed Incident EngineNHTSA 11448300
Airbags

Takata airbag has been recalled for this model. Attempts have been made to contact via instructions on recall letter from manufacturer. Was informed someone would be out to repair it and no one showed up.

Filed Incident Air bagsNHTSA 11416716
Steering

First started with steering getting stuck a bit while changing lanes now the electric rack and pinion makes noise steering left and right while parking in and out also while driving.

Filed Incident SteeringNHTSA 11360278
Transmission & drivetrainEngine & coolingFuel system

Fuel is not delivered to firing chamber due to failure of fuel pressure sensor. This will cause engine to shut off when on the road. No obd-ii code is present since the failure of the fuel pressure sensor will put the car in protected mode, no code can be read. When engine is shut off, it will have no power to steering or brake system, put driver in a very dangerous situation. I was lucky enough to find out after arriving home. The problem appeared the next morning.

Filed Incident Power train · Engine · Fuel / propulsion systemNHTSA 11307324
Body, doors & structureSeats & seat belts

The door panels and dash board gets sticky and melt over the years and the seats starts to tear and become loose

Filed Incident Structure · SeatsNHTSA 11279094
Airbags

Takata recall - my car is supposedly affected by the recall, but the recall will not actually show up in the system- it sounds like it only happens in 2019 - which is greater than 6 years after the car was put in service. I am concerned about the safety of my passengers and loss of value to the car. Additionally, the car is currently in pa but will be moving to warmer weather climate and this will cause the degradation to happen more rapidly. Lexus reports there are no issues, which is not true according to their own website.

Filed Incident Air bagsNHTSA 11057740
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 350c. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of sacramento (2600 fulton ave, sacramento, ca 95821, phone number: (916) 485-3987) and was informed that the part was not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 11023683
Airbags

Tl* the contact owns a 2011 lexus is 350c. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of pleasanton (4345 rosewood drive, pleasanton, ca 94588) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and stated that the parts would become available in september of 2017. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 11020120
Airbags

Takata recall - on the webpage https://www.Nhtsa.Gov/recall-spotlight/takata-air-bags, the 2011 lexus is250 awd is shown to be included in the takata airbag recall, however when searching by the vin, no recalls are specified. I have not received any recall information from lexus. Please advise if the car is included actually included in the recall. Thank you.

Filed Incident Air bagsNHTSA 11013685
Airbags

Tl* takata recall. The contact owns a 2011 lexus is 350c. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (lexus of melbourne in melbourne, florida) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts...

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were to become available. The contact had not experienced a failure and expressed dissatisfaction with the vehicle, which was kept at the dealer's garage. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 11000225
Airbags

Takata recall dealer won't remedy the defect within a reasonable time. We have been on the waiting list a month and dealer representative (victoria) continues to say they cannot tell us when they will be able to replace the defective airbag (can't even estimate). Keyes lexus 5905 van nuys blvd van nuys, ca 91401 phone: (888) 499-1833 service: (818) 334-4199 (we spoke to victoria)

Filed Incident Air bagsNHTSA 10969304
Airbags

Takata recall toyota has refused to replace the defective airbag in my car for 6 months, despite repeated contact. The airbag is part of recall 16v340. I presented my 2011 lexus is 350c, vin [[redacted]] to treasure coast lexus in fort pierce, florida, on july 28, 2016. They advised that no parts were available to make the repair. I have frequently contacted them since, receiving the same answer. On the same date, I notified toyota motor sales u.S.A., Inc. (Toyota us) and toyota motor corporation (toyota...

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japan). Toyota japan acknowledged my letter in their letter to me of august 4, 2016. I have subsequently contacted both toyota us and toyota japan. Neither has sent me any additional written correspondence. After threat of lawsuit, an attorney claiming to "represent toyota in south florida" contacted me by phone on november 30, making no promises of action of any sort. She stated that toyota was "not buying back cars at this time." I purchased the vehicle used on april 30, 2016, 4 days before the current recall was announced by nhtsa. The airbag system is still covered by toyota's written warranty, as the car has about 66,000 miles and the warranty covers it for 72,000 miles or 72 months. The vehicle was manufactured in august 2011, less than 72 months ago. I sought arbitration and the arbitration panel (ncds) declined to hear the case. I will, within the next 2 weeks, institute legal action against toyota in florida courts. I urge you to find that toyota has violated and continues to materially violate the coordinated remedy order and 49 usc 30120. I also urge you to require toyota to state under oath how many vehicles have been presented for remedy but have not been remedied. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr

Filed Incident Air bagsNHTSA 10948618
Airbags

"Takata recall'. Affected areas are the front passenger airbags . I am being told that despite this recall being issued for over a year or more that the remedy is still not available. I find this highly dangerous and terrible business practice for the lexus corporation; not to mention putting my personal safety at risk.

Filed Incident Air bagsNHTSA 10944965
Airbags

Nhtsa recall # 16v-340 I was informed in writing over 6 months ago. Nothing further has happened since. The air bags should be replaced immediately if defective! I'm filing a complaint that lexus is taking too long. Based on attached screenshot, their excuse is: "recall status: recall incomplete. Remedy not yet available" not acceptable.

Filed Incident Air bagsNHTSA 10943977
Airbags

Takata recall. This recall is taking too long and there is no resolution date proposed. I am trying to trade-in or sell my vehicle and receive offers $4000 or more less then kbb value. I don't want to use the vehicle especially with a front seat passenger. The rear seats are not convenient in the is250c model as it is a two door and the rear seats offer a cramped space for passengers.

Filed Incident Air bagsNHTSA 10924500
Airbags

Lexus notified me in may 2016 of a recall for takata airbags, but has not taken definitive action to replace my airbag so my car is safe to drive.

Filed Incident Air bagsNHTSA 10903651
Airbags

Takata inflators. This is a zone a vehicle. Lexus claims to have no idea when the recall will be repaired, but advises us not to drive the car with anyone in the passenger seat. So, the car is basically unusable.

Filed Incident Air bagsNHTSA 10903165
Airbags

"Takata recall" I would like to ask if I can just have the airbags taken out. It is ridiculous to not be able to have people in my car while driving. How do I know if it is safe for me to be driving the vehicle. The air bags sound like they can hurt more than just the passengers. I feel it is my right to have the bags taken out and to depend on the trusty seatbelt. Can I have this done at no charge to me? I also want to know why did they use a different airbag manufacturer for the passenger side. Why not...

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stick with one manufacture. Is the airbag on the passenger side defective only? I just purchased this vehicle thinking that a lexus was a dependable car and safer than most. Please help me to take out the airbag or airbags at no cost to myself. I rather be safe than have the airbags. The airbags sound highly dangerous to anyone in the car should the air bags go off because of the air bag degrading in time to heat etc.

Filed Incident Air bagsNHTSA 10896447
Acceleration & cruise controlEngine & coolingFuel system

In a traffic light about to make a left, when lights turned green it accelerated normally until speed was at 25-30mph its stopped there. Will only rev up to 2000 rpm would change gears but in its own desired time . Pulled over turn off the car turned it back on same happnd. Engine light went on and frm there it would run the same accelerate normally and remain in aflactuating speed of 2-30mph until now lexus of las vegas will not aknowledge elf recall stating my car is not included in their list. Will not honor all...

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paperwork from this website. Spoke to justin and I will now take my car home because they were insisting for me to pay to the amount of 2098 just for the high pressure pump excluding labor. Car performed well without any warnings other than the gas smell which at first we all just did not mind after checking if gas door is completely lock. Please help

Filed Incident Vehicle speed control · Engine · Fuel / propulsion systemNHTSA 10893596
Fuel system

Tl* the contact owns a 2011 lexus is 350. While driving various speeds, the vehicle failed to accelerate past 30 mph. The check engine light illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the high pressure fuel pump failed and needed to be replaced. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v647000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The approximate failure mileage was 71,000. ... Updated 08/23/16 *bf ....Updated 08/29/16 *bf updated 08/3/16.*Jb *tr

Filed Incident Fuel system, gasolineNHTSA 10893465
Airbags

TAKATA RECALL

Filed Incident Air bagsNHTSA 10885254
Acceleration & cruise controlEngine & coolingCrash

On march 11,2014, I stopped my car at the stop light behind another car. My car's engine suddenly started rev up. I applied the brake as much as I can. Buy my car started to move and hit the back of the car stopped in front of my car. Sudden unintended acceleration. *Tr

Filed Incident Vehicle speed control · EngineNHTSA 10578909

Lexus IS350: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
201414010BrakesC
20138020Visibility & wipersC
201220030AirbagsD
201123010AirbagsD
All IS350 years

2011 Lexus IS350 vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2011 Lexus IS350

Does the 2011 Lexus IS350 have any recalls?

NHTSA lists no recalls for the 2011 Lexus IS350 right now. Recalls can be announced at any time, and this page checks NHTSA every day. You can also check your exact vehicle by VIN at nhtsa.gov/recalls.

What are the most common problems with the 2011 Lexus IS350?

By the complaints owners filed with NHTSA, the most common problem areas are the airbags (15), engine & cooling (4), fuel system (3).

How many complaints has the 2011 Lexus IS350 had?

23 complaints have been filed with NHTSA, the first on April 10, 2014 and the latest on September 30, 2022. Of these, 1 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.

Is the 2011 Lexus IS350 a reliable vehicle?

Its Safety Index is 38 out of 100 (grade D: more problems than a typical Lexus IS350 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Lexus IS350 years have the most complaints?
What should I do if my 2011 Lexus IS350 has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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