- The problem
- Motor Coach Industries (MCI) is recalling certain 2018-2026 buses. Please see the complete list of models above. The instrument panel indicator light may not illuminate when the hazard warning lights are on and the master run switch is in the 'Off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
- The risk
- Without the illuminated reminder, the driver may fail to turn off the exterior lights when no longer needed. Hazard warning lights that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
- The fix
- MCI will update the software, free of charge. Owner notification letters are expected to be mailed November 24, 2026. Owners may contact MCI customer service at 1-800-241-2947.
Vehicle safety record
2020 Mci D45CRTLE Problems, complaints & recalls
No owner complaints about the 2020 Mci D45CRTLE have been filed with NHTSA. It is covered by 3 recalls, the latest in October 2026 for the instrument cluster / panel.
NHTSA data checked
BFewer problems than a typical D45CRTLE year, for its age
- Complaints
- 0
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2020 Mci D45CRTLE recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Motor Coach Industries (MCI) is recalling certain 2019-2021 D45CRTLE, J3500, and J4500 coaches, equipped with a rear-mounted bike rack. The vehicle's rear lighting may be obstructed when bikes are installed on the bike rack. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- The risk
- Obstructed rear lighting may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash.
- The fix
- MCI will provide instructions and a kit to add lighting to the rear-mounted bike rack, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact MCI customer service at 1-800-241-2947.
- The problem
- Motor Coach Industries (MCI) is recalling certain 2019-2022 D4000 ISTV, D4500, 2021 D4000, D4520, 2020-2021 D4505, D4005, 2020-2022 D45CRTLE, and 2019-2021 J4500 vehicles equipped with certain Cummins X12 diesel engines. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
- The risk
- A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
- The fix
- On engines with 75 miles or less, Cummins dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators. Repairs will be performed free of charge. Owner notification letters were mailed March 11, 2022. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-028.
What owners say
Be the first D45CRTLE owner to share.
Problems or none - your experience is exactly what the next buyer is looking for. Write it now
No complaints about the 2020 Mci D45CRTLE yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Mci D45CRTLE: every year compared
All D45CRTLE yearsQuestions about the 2020 Mci D45CRTLE
Does the 2020 Mci D45CRTLE have any recalls?
Yes - NHTSA lists 3 recalls for the 2020 Mci D45CRTLE: instrument cluster / panel (October 2026); carrier / rack (April 2023); fuel rail (December 2021). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2020 Mci D45CRTLE had?
None have been filed with NHTSA so far.
Is the 2020 Mci D45CRTLE a reliable vehicle?
Its Safety Index is 62 out of 100 (grade B: fewer problems than a typical Mci D45CRTLE year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2020 Mci D45CRTLE has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data